Salesforce Business Analyst

Who You’ll Work With

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Job Title: Salesforce Business Analyst (Consultant, Sr Consultant)

The Salesforce Business Analyst will build and deliver intelligent and robust solutions for Slaloms clients. The individual in this role will lead technical requirements sessions, act as a liaison between clients and Slalom’s internal development staff, architect and document solutions, and develop interfaces between Salesforce.com and other systems. The successful candidate will be adept at managing client expectations, leading development teams, and maintaining scope according to defined requirements.

What You’ll Do

• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Lead client sessions to gather, define, and document business requirements
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Document requirements in the form of use cases
• Demonstrate solution functionality to business stakeholders as needed
• Design and participate in end-user acceptance testing
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Participate in declarative system configuration
• Provide technical and functional expertise to project teams
• Participate in training content development and Administrator and end-user training delivery

What You’ll Bring

• 5+ years of CRM experience and proven understanding of a full software development lifecycle
• 5+ years of hands-on experience with Salesforce, implementing full project lifecycles
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
• Experience participating in and leading requirements gathering sessions and documenting detailed user stories, defined outcomes, and success criteria
• Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration
• Project management - Understanding of core project management concepts, theories, practices, and methods including Agile
• Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, and Rally

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.