Salesforce System Administrator

Salesforce System Administrator, 6 months fixed term contract at Victorian Management Insurance Authority (VMIA)

• Hybrid working
• Melbourne CBD close to Flinders Street station
• Fixed term - 6 months contract

Your role

Reporting to the Head of Service Delivery in DBI (Domestic Building Insurance) division, you will be responsible for the administration and governance of Salesforce. You will work as part of a team dedicated to ensuring that we are maximising efficiencies and capitalising on the full features and benefits of the system to deliver world leading services and improved outcomes for builders and consumers.

This is an exciting six-month fixed term opportunity to work with VMIA within the DBI division to ensure a reliable and sustainable Salesforce platform is maintained.

What you do

• Administer and configure Salesforce to support business requirements and perform daily administration tasks, including user setup, profiles, roles, sharing rules, and permissions
• Manage sandboxes, including creation, refresh, and access management and conduct regular system audits and monitor platform performance.
• Manage Salesforce releases and ensure proper implementation and identify, propose, and implement Salesforce process improvements to maximise functionality and automation.
• You conduct thorough testing of new features, updates, and third-party applications to ensure seamless integration and user experience.
• Create and maintain reports and dashboards to provide insights into key business metrics and drive data-driven decision-making.
• Manage integrations with business-critical applications (e.g., Jitterbit, DocGen) and stay updated on changes to other integrations.
• Develop, implement, and maintain custom solutions using Salesforce tools such as Flow, Process Builder, and Lightning App Builder.
• You provide training and support to end-users to ensure efficient use of the platform.

Who you work with

• You will work closely with the DBI team and work collaboratively across all VMIA divisions to ensure a robust service delivery is maintained
• You will be the first contact for end users of Salesforce seeking help or assistance

About you

To be successful in this role, you will have the following:

• Proven experience administering Salesforce Sales and Service Cloud environments
• Experience with CRM Analytics is a plus.
• Experience working with Salesforce Lightning tools, including Apex, Visualforce, and Lightning Web Components (LWC).
• You have worked in a busy, fast paced environment where no two days are the same.
• You have the ability to interpret the needs of, and communicate effectively with, staff and stakeholders.
• You have excellent technical and communication skills to enable you to interface directly with stakeholders to understand their needs to administer and enhance the system accordingly.
• Working with version control tools such as Copado and Git
• Experience working with Data management and integration tools: Data Loader, Workbench, Salesforce Inspector
• Collaboration/Project Management tools: Jira, Confluence, Microsoft Teams,

Qualifications

You will have completed the Salesforce Certified Administrator (ADM201) and Salesforce Certified Advanced Administrator (ADM211).

It will be advantageous if you completed Salesforce Certified Platform App Builder.

Diversity and Inclusion

Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.

Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.

We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.

Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:

• Diversity, inclusion, equity, and belonging are part of VMIA's culture.
• Everyone has a role to play.
• We support and advocate for diverse groups in our organisation and beyond.

How to apply

To submit your interest in this position please click the APPLY button and fill in your application.

To note: Please notify your current People Leader about your interest in this role before applying.

If you have any questions about the position or the application process, please email [email protected].

We're committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

Please let us know of any accessibility needs to be considered during the recruitment process via [email protected].

Other relevant information

Preferred candidates may be required to undertake probity checks prior to commencing in their new role.