Salesforce Developer/Administrator
Location
Denver, Colorado, United States
Role
Developer
Contract
type.
Salary
n/a
Department Information
Find a rewarding career making a difference: Join the Office of the Attorney General!
The Salesforce Developer/Administrator is a great opportunity for a professional to support the ongoing development and administration of the Salesforce platform. This position will be an ambassador for the Salesforce platform in the Office of the Attorney General and will work with teams to improve processes and further adoption. If you are drawn to helping a public sector agency use Salesforce to further its mission, we invite you to apply so we can learn more about you!
WHO WE ARE
The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.
Visit our website to learn more: https://coag.gov/.
Description of Job
This position is open only to residents of Colorado.
ABOUT THE IT UNIT
The Information Technology Unit provides user-friendly, reliable, office automation, and information management so that the department can represent the client agencies and the State of Colorado in legal matters as competently and economically as possible. The Unit provides system design, programming, implementation, training, and technical assistance in all phases of the automated systems operated by the department.
POSITION SUMMARY
The Salesforce Developer/Administrator will support the development and administration of the Colorado Department of Law’s (DOL) Salesforce organization. Working with the Salesforce Team, this position will improve existing processes and promote the use of the Salesforce platform. Key responsibilities include conducting user testing, ensuring data quality, and maintaining system functionality. The role collaborates with department leaders, organizational units, and subject matter experts to identify, develop, and implement new business processes. It also involves making code and configuration changes, providing technical support, and improving the DOL’s Salesforce implementation where needed.
Additionally, the Salesforce Developer/Administrator may be responsible for the implementation, maintenance, and support of Salesforce and integrated systems. This includes system configuration, development, testing, documentation, and user support for CRM applications. While Salesforce is currently utilized by the Division of Community Engagement and the Consumer Protection Section, this role supports the ongoing development and deployment of enterprise-wide solutions across the DOL.
WHAT YOU WILL DO
Salesforce Development and Administration
- Develop new and maintain existing Salesforce solutions using configurable and custom components, including Salesforce Lightning components, Apex code, and custom objects, fields, record types, flows.
- Review and ensure data quality with business users and implement changes to address deficiencies using various data validation strategies and methods.
- Resolve day-to-day issues that arise to ensure real-time issues are handled on a timely basis.
- Handle administrative duties such as uploading, extracting, or maintaining data, cleaning data, reporting, user management, and assisting users with general day to day processes.
- Create and maintain reports and dashboards in Salesforce and extracting insights from data for advancing agency initiatives.
- Maintain and develop integrations with external systems as needed.
- Work with stakeholders to execute the development, configuration, support, maintenance and improvements of the Salesforce platform and related components.
- Conduct user acceptance and system testing with stakeholders to ensure quality prior to releases.
- Ensure testing environments are configured and in sync with production environments.
- Help conduct complex systems design and development while supporting custom solutions and managing administrative functions, including user and data management, reports and dashboards, and custom configurations and views.
- Install, configure, and manage packages and components, including Lightning web components, Adobe e-sign, Conga Composer, Salesforce Communities, and document management solutions, such as Box.com.
- Create and manage processes to ensure on-going maintenance and support of Salesforce and integrated systems including configuration, development, testing, documentation, and user support.
Periodic System Maintenance and Administration
- Perform critical system maintenance and the Confidentiality, Integrity and Availability (CIA) of the Salesforce platform on a monthly basis.
- Review and make necessary changes to the database structure, runs complete backup, runs updates, and ensures custom settings are preserved.
- Designs, implements, and maintains systems architecture for a scalable and enterprise-wide solution.
- Review and understands each new Salesforce seasonal release and the impact it may have on the platform, including impacts to customizations and external applications.
- Identify and implement data cleansing and de-duplication processes to ensure data quality and system functionality.
- Perform regular user activation, deactivation, access changes and security reviews.
- Conduct process and system testing, interfacing with users and business units to ensure quality of releases and seasonal changes.
- Maintain integrations, certificates, passwords, and third-party accounts securely to ensure no service disruptions.
- Identify, troubleshoot and resolve user and system problems. Identify root cause of problem, identify, requirements, record documentation, and develop solution or work with team to resolve the issue.
Training and End User Experience
- Manage enterprise and Community users, unlocking user accounts or resetting passwords.
- Develop and maintain documentation for Salesforce processes, systems, coding, and development schematics while maintaining an understanding of and documenting application dependencies, workflows, integrations, and processes surrounding the applications and associated components.
- Manage and develop Salesforce reports, including the creation of scheduled reports.
- Makes reporting recommendations to users and develops or fine-tunes reports so they yield meaningful metrics.
- Conduct testing, documentation, and deployment of changes between end users and developer/administrators.
- Conduct user feedback and training sessions to ensure adoption and understanding of any new or existing Salesforce process.
- Conduct regular check-ins with staff to gather feedback and new requirements.
This recruitment may be used to fill multiple positions in the Department of Law, Administration Section.
Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
WHAT WE ARE LOOKING FOR
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
MINIMUM QUALIFICATIONS:
Must meet one of the following combinations of education/experience to meet the qualifications:
Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be pro-rated.
Experience Only:
Three (3) years of relevant experience as a Salesforce Developer/Administrator, which must include at least four (4) of the following areas:
- Salesforce user management and administration
- Creating and maintaining custom dashboards and reports in Salesforce
- Testing and implementing Salesforce seasonal releases
- Creating and managing sandboxes in Salesforce
- Creating workflow rules, process builders, and flows as configurable solutions in Salesforce
- Creating, maintaining, and using Lightning web components, VisualForce, and/or Apex
OR
Education and Experience:
A combination of related education, formalized apprenticeship program, certification, and/or relevant experience as a Salesforce Developer/Administrator equal to three (3) years. This experience must include two (2) years of experience as a Salesforce Developer/Administrator, which must include at least four (4) of the following areas:
- Salesforce user management and administration
- Creating and maintaining custom dashboards and reports in Salesforce
- Testing and implementing Salesforce seasonal releases
- Creating and managing sandboxes in Salesforce
- Creating workflow rules, process builders, and flows as configurable solutions in Salesforce
- Creating, maintaining, and using Lightning web components, VisualForce, and/or Apex
If qualifying under the substitution, transcripts and/or copy of certification will be required.
Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.
Preferred Qualifications: In addition to the minimum qualifications, if you possess any of the following specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.
- Demonstrated understanding of Salesforce architecture, configuration and code, and business process analysis, user requirements, and user needs, testing and documentation
- Experience with Salesforce integrations
- Experience administering and developing Salesforce Communities
- Experience with APIs
- Experience beyond the required total (3) years as a Salesforce Developer/Administrator
- Experience working in a role as a technical liaison between IT and non-technical customers
- Experience developing trainings, including the ability to develop training material and technical documentation
- Experience working in a non-profit or government agency
- Salesforce Administrator certification
- Additional certifications in Salesforce including but not limited to: Advanced Administrator, Platform App Builder, Platform Developer 1 or 2
- Experience as a business analyst or similar role that required gathering requirements and developing a technical solution
- Extensive experience in developing Force.com (Apex, VisualForce and Lightning)
- Experience designing and building web and mobile interface on the Force.com platform
- Experience with installing, configuring, and managing installed packages and components, such as Adobe E-Signature, Conga Composer, and document management solutions, such as Box.com
- Strong attention to detail
- Exceptional problem-solving skills including the ability to work with a variety of tools within Salesforce
- Excellent customer service and communication skills
- Ability to effectively work collaboratively on a dynamic team and work with other diverse teams with varying needs
- Applicants must pass a thorough background investigation prior to appointment.
- Flexible work arrangement option with some in-person requirements. Please note, flexible work arrangements may change at any time based on business needs.
- Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
HOW TO APPLY
Required Application Materials: Applicants may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
- A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked “See Resume” will not be considered.
- Current Resume
- Cover Letter: A detailed cover letter explaining your interest in the position, any information regarding your skills, qualifications, accomplishments, etc. and how you meet the listed preferred qualifications is due at the time of application.
Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Vanessa Rosas at [email protected].
Assessment Information:
Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.
- Technical Competence – Technical experience as it relates to the duties outlined in this job announcement.
- Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned.
- Job Fit – Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred.
WHY WORK FOR US
We Embrace Flexibility
We aim to produce outstanding work product for all of our customers
We Are Committed to Diversity, Equity and Inclusion
At the DOL, our commitment to DEI is thriving. We know that we are better together when our differences are valued and everyone is inspired and empowered to contribute. As such, we strive to provide a safe environment where individuals feel valued and respected for who they are; demonstrate a behavior and mindset where differences are welcomed, and individuals are treated equally and empowered to do their best work; and promote growth and innovation through a diverse workforce. We empower an active Diversity Equity & Inclusion Impact Team that creates approaches to ensure safe spaces and a culture supportive of people being their authentic selves, hosts events and programs on DEI areas important to our employees, enables development and sustainability of resource groups that give a voice to historically marginalized populations, focuses on retaining our incredible talent, and more! If your professional goals include promoting growth and innovation with colleagues who recognize that we are better together when our differences are valued and respected, then DOL is your place to be!
We Have Strong Core Values
Our core values drive our actions. At the Department of Law, we are: 1) principled, maintaining the highest ethical standards, rigorous legal analysis, and careful evaluation of facts; 2) public servants, who are always ensuring our work is not about us, but instead is about the people of Colorado; 3) innovative, by seeking to identify the best approach, make deliberate decisions, and look to improve; and 4) "better together," by working to support each other and collaborate.
We are Committed to Developing our Employees
We are deeply invested in our talent and regularly provide meaningful opportunities for personal and professional growth through training and coaching. Further, our professional development and performance goal setting process is collaborative and ongoing, and aimed at helping our employees grow and succeed.
We Offer Excellent Benefits
In addition to the comprehensive State of Colorado benefits package including competitive medical and dental health plans, employer-paid life insurance, paid holidays, retirement plans with Colorado PERA, and vacation and sick leave earned each month, there are many other unique benefits that we offer, including:
- Medical and dental health plans
- Employer-paid life insurance
- Paid vacation and sick leave earned each month
- 11 paid holidays per year
- Public Service Loan Forgiveness – The Public Service Loan Forgiveness Program forgives the remaining balance on your direct loans after you have made 120 qualifying monthly payments under a repayment plan while working full-time for a qualified employer.
- Free access to an on-site fitness center
- Strong, flexible retirement benefits including 401K and 457 plans
- Distinctive career advancement opportunities throughout the State personnel system
- Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program
To learn more about our benefits visit: https://www.colorado.gov/dhr/benefits.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher at [email protected] .
State of Colorado Job Opportunities
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