Salesforce Administrator
Location
Salt Lake City, Utah, United States
Role
Administrator
Contract
type.
Salary
n/a
The Information Services (IS) department within University Advancement at the University of Utah is excited to bring on a Salesforce Administrator to our strong and capable team. The IS department is comprised of data and systems professionals and provides direct support to all departments within the University Advancement division. With significant growth in the broader University Advancement organization, the IS department is growing its team to provide continued reliable and high-quality service to University Advancement end-users.
The Salesforce Administrator supports the management of Salesforce for the University of Utah Advancement Office Salesforce Org. This position is responsible for the secure and efficient management of data within the system, troubleshooting issues, developing declarative and as feasible non-declarative enhancements, reviewing and collaborating with other team members on enhancements including Business Analysts, Data Analysts, developers, and other administrators, maintaining and analyzing backups, supporting end users and documenting technical processes. The ideal candidate will have extensive experience in Salesforce administration, be a self-starter, and work in a fast-paced, collaborative environment.
This position will report to the Associate Director of IT within the Information Services team and will collaborate with various members of the larger Advancement Services team, including System Administrators, Business Systems Analysts, and Trainers.
The University of Utah provides a generous and well-rounded package of employee benefits, including:
- Health, dental, and wellness coverage
- Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
- Free public transportation pass (Utah Transit Authority)
- Generous paid leave time
- Tuition reduction for employee and family members
- … and more: https://www.hr.utah.edu/benefits/
Responsibilities
Reporting to the Associate Director of IT, the duties and responsibilities of the Salesforce Administrator include:
- Conduct basic system administration responsibilities for Salesforce Org functionality
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Implementation of Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Provide support to end-users for escalated issues
- Translate business requirements into creative and effective technical designs
- Participate in the planning and analyzing of business requirements for system changes and enhancements
- Monitor and address user support tickets
- Drive testing and validation of Salesforce configuration and development
- Improve the overall quality and completeness of documentation
- Monitor and analyze salesforce backup jobs
- Possess a basic understanding of order of execution performed by salesforce during record creation/changes
- Sandbox environment management
- DevOps/release management experience (Change sets or app-based such as Copado, Gearset, etc.)
- Help review declarative and code-based changes
- Create meaningful technical documentation
- Implementation and maintenance of integrated applications and third-party suppliers including, (but not limited to): Conga, Form Assembly, Salesforce Maps, Jitterbit, DocuSign as well as some custom Rest API integrations
- Ability to meet deadlines, communicate delays and clarify ambiguous requirements.
- Proactive attitude to platform enhancements
- Excellent relationship-building skills
- Train end users or provide documentation on platform enhancements
- Available and responsive to questions
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferred Qualifications:
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferred Qualifications:
- Active Salesforce Administrator Certification
- At least 1 year of salesforce experience
- Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, workflows, process builder, flow builder, and validation rules
- Deep understanding of the Salesforce security model, including profiles, permissions, record-level access, field-level access, roles, and hierarchies
- Proficiency with Salesforce reports and dashboards
- Familiarity with and a basic understanding of Apex, custom metadata and custom settings.
- Familiarity with and a basic understanding of HTML, JavaScript, and CSS
- Familiarity working with Salesforce integrated marketing solutions, preferably Marketing Cloud
- Familiarity with and a basic understanding of middleware tools such as Jitterbit Harmony
- Familiarity with SQL or SOQL
- Familiarity or experience with Development Fundraising with a non-profit organization
Preferences
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * Do you have 2 or more years of related Systems Administrator experience?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- List of References
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
Open Date
09/25/2024
Requisition Number
PRN39951B
Job Title
Systems Administrator
Working Title
Salesforce Administrator
Job Grade
F
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday; 8:00 am – 5:00 pm
VP Area
President
Department
00289 - Development
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$68,000 - $70,000
Close Date
Open Until Filled
Yes
University of Utah
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