Salesforce Product Owner
Location
Oxford, England, United Kingdom
Role
Product Owner
Contract
Permanent
Salary
£40,177 - £53,821
We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but the digital revolution is bringing enormous change, fast. That same spirit of adventure and entrepreneurialism is critical to our future success. In a fast changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.
ABOUT THE ROLE
At OUP we are on a journey to being a Salesforce centric organisation which is a key part of maturing the Services, Sales and Marketing capabilities of Front Office within Group Technology. This continued shift aims to support and evolve the support of all publishing divisions around the globe, whilst bringing greater efficiencies to our ways of working and automation under one technology.
The Salesforce Product Owner is a critical role within the Front Office team and is fully accountable for the effective operation of our Salesforce systems and Services and is the key interface between the business, architecture, service operations teams, third party partners and third-party platform vendors. Being able to identify the potential to adopt and onboard capabilities delivered by other platforms and be able both lead and support stakeholders on those technical and business change journeys.
The Salesforce Product Owner is responsible for the delivery, smooth and efficient running of the Sales and Marketing capabilities though OUP’s Salesforce platforms which enables customer services, sales, and marketing teams across The Press to better interact with existing and future customers.
The role will also work closely with Architecture and Transformation groups to support the creation of the strategic roadmap for Front Office services. Ensuring that priorities of business strategy, changing technology capabilities and market enforced pressures are fed into planning and delivery cycles.
Accountabilities:
- Ensure the effective operation and consumption of Salesforce systems and services.
- Management of the performance and consumption of the Salesforce systems and services, with regular reporting against agreed SLAs / KPIs
- Effective management of risks, issues and owning team associated actions through to resolution.
- Direct report of a Delivery Manager and Business Analyst,
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
ABOUT YOU
- Strong background in Salesforce product lines (Service, Sales, Marketing and Data) and their business wide use cases
- Strong experience of defining a multi-year Salesforce plan and delivering tangible and quantifiable improvements.
- Ability to balance costs and required levels of service, to ensure services are right sized to support the business need and audience
- Strong stakeholder management skills, able to build collaborative relationships with technology and business stakeholders
- Committed to realisation of business outcomes and driving improvement
- Experience of delivering into a globally spread business organisation
- Experience of working across multiple Salesforce orgs, each with differing needs and attention
BENEFITS
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of private medical insurance and a discretionary annual management bonus.
Please see our Rewards and Recognition page for more information.
QUERIES
Please contact [email protected] with any queries relating to this role.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Division:Technology and Operations
Department:Enterprise SDC
Closing Date:20 August 2024
Salary:Dependent on skills and experience
Location:OUP UK - Oxford
Postcode:OX2 6DP
Full Time / Part Time:Full Time
Ref:4441
Oxford University Press
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