Delivery Manager - Salesforce Implementation

Experience Level: Experienced Hire

Categories:

• Operations

Location(s):

• 5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CA

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Role/Responsibilities :

The Project Delivery Manager is a key member of Technology Solutions Group, responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives. They will work on a range of data and technology projects that focus on Quote-to-Cash systems and processes. This person will work closely with product owners, software developers, solution architects, testers, and DevOps engineers on highly visible roadmap programs and acquisition integrations.

A successful Project Manager must be both a leader who can drive cross-functional agile teams and an individual contributor who can develop detailed project plans, run agile sprints, manage vendors, and facilitate issue resolution. On any day, the candidate could be doing any or all of the following:

• Drive Agile release planning, user story estimation, sprint stand-ups, and release deployment.
• Define project vision and prepare the project kick-off presentation.
• Analyze business problems and organize cross-functional solution design sessions.
• Develop the test strategy and manage the QA team.
• Manage the project timeline and milestones and communicate project status, issues, and risks.
• Structure the project activities from requirements gathering to deployment.
• Track delivery milestones, dependencies, and deliverables for the work stream.
• Manage stakeholders and foster timely and data-driven decision-making.
• Work collaboratively with business teams, software engineers, testers, and vendors.
Drive issue resolution, risk management, and cross-team dependencies.

Qualifications :

• Bachelor's or master’s degree in computer science or related field. Agile ScrumMaster certification or Agile Product Owner certification required. PMP (PMI) Certification is desirable. Salesforce Administration Certification is desirable.
• Minimum 2 years as a Project Manager / ScrumMaster experience Salesforce implementation, with a proven track record of interfacing with multiple levels of the organization.
• Minimum 2 years of experience in JIRA and Salesforce.com.
• Adaptable and flexible as an individual contributor and team leader.
• Strong communications and analytical skills with the ability to present quantitative and technical concepts to both business executives and technical teams concisely.
• Strong vendor and stakeholder management skills with the ability to use data to drive decisions and mediate conflicting views.
Proven track record as a servant-leader who removes obstacles, solves problems, and drives the team to optimal outcomes.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to [email protected]. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.