Senior Salesforce Developer & IT Service Manager - Houston

We are seeking a highly skilled Lead Salesforce Developer to join our Salesforce CRM application support project in Houston. The ideal candidate will possess a blend of Salesforce expertise, IT Service Management (ITSM) experience, and excellent communication skills. This role requires the ability to work with architects, product owners, and salesforce developers, and demands a deep understanding of Salesforce integrations with SAP, MuleSoft and deployment pipelines on Azure.

There are TWO key components of this role: Salesforce Development and ITSM.

Below are key responsibilities for this position:

Salesforce:

• Develop and maintain Salesforce applications using Apex and configuration tools
• Demonstrate advanced proficiency in Lightning Web Components (LWC):
• Create reusable and performant components.
• Implement complex UI interactions and responsive designs.
• Utilize LWC lifecycle hooks and events effectively.
• Integrate LWC with Apex controllers and third-party libraries.
• Optimize LWC for performance and accessibility.
• Work with XML for various Salesforce metadata components and configurations.
• Implement and optimize both REST and SOAP-based integrations:
• Design and develop robust APIs.
• Handle authentication and security best practices.
• Troubleshoot integration issues across different systems.
• Demonstrate expertise in Salesforce Sales, Service, Experience clouds and demonstrate knowledge in Salesforce CPQ.
• Apply strong design pattern knowledge to create scalable and maintainable solutions.
• Provide direct customer support and effectively communicate technical concepts to non-technical stakeholders.
• Serve as a liaison between onsite and offshore teams to ensure seamless project execution.
• Exhibit strong debugging and troubleshooting skills across various Salesforce instances.
• Work comfortably in production environments, adhering to best practices and security protocols.
• Analyze existing systems to identify and propose enhancement opportunities.
• Stay current with Salesforce platform updates and emerging technologies.
• Contribute to continuous improvement initiatives within the team.
• Mentor junior team members and share knowledge across the organization.
• Experience with Pull Request (PR) reviews to ensure code quality and adherence to standards.

ITSM:

• Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs)
• Contribute to knowledge repositories, documenting issue resolution.
• Document and track incidents, providing timely updates to stakeholders on the resolution progress.

Qualifications

Personal Attributes:

• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to prioritize multiple concurrent tasks in a fast-paced Support environment
• Ability to communicate effectively within the Team and to Business Users
• Located in Houston, TX with ability to be on site 4 days per week

Preferred Qualifications

• Salesforce Certified Sales/Service Cloud Consultant.
• Salesforce Certified Administrator.
• Salesforce Certified Platform App Builder.
• Salesforce Certified Platform Developer I/II.
• ITIL Certification

Experience

• Minimum 8 years in Senior Salesforce Developer role
• Located in Houston, TX with ability to be on site 4 days per week

Additional Information

We have a global Salesforce practice and we are constantly innovating! Come be a part of our dynamic global team! Here our employees THRIVE!

Pay Range: $130,000 - $160,000

Benefits of Working Here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.

All your information will be kept confidential according to EEO guidelines.

Company Description

At Publicis Sapient, we help companies and the public sector keep up with the pace of technological, societal, and cultural change-all while meeting the ever-evolving demands and expectations of their customers. How? By elevating customer experiences, modernizing organizations and unlocking value through technology and data. By setting bold but achievable visions for digital transformation, we empower our business partners with true speed and agility.