Salesforce Business Process Analyst

We are looking for a Salesforce Business Process Analyst for a 4-month contract position, with high likelihood of extension in Lloydminster, Saskatchewan or Calgary, Alberta (preferred location is Lloydminster, but Calgary will be considered also). Must be legally entitled to work in Canada.

Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.

Role Description
Our client has an exciting opportunity available for a Salesforce Business Process Analyst supporting the Canadian Thermal and Conventional Heavy Oil business. The team is responsible for providing Salesforce applications to effectively manage business processes between the office and field personnel. This position requires a technically specialized individual who has extensive experience with data management, data governance, and data administration. This role is primarily in an office environment and does not include field work. The candidate must have strong project facilitation skills with a demonstrated ability to partner with stakeholders to achieve success.


Responsibilities

• Manage initiatives related to business process and data improvement
• Stay apprised of new technology and efficiency opportunities
• Investigate and collaborate with internal and external teams and partners, including IT, operations, maintenance, engineering, finance, supply chain and service teams
• Responsible for the system administration of the Salesforce applications
• Health, Safety, and Environment (HSE) Compliance
• Ensure that Salesforce applications support the tracking and reporting of HSE performance, and help the organization meet its HSE obligations
• Support the design and management of business workflows and assets within Salesforce applications, including the tracking and reporting of vendor performance, asset management, maintenance activities, regulatory compliance, and well servicing
• Collect, process, and analyze data from various sources to support business decisions. Investigate and implement new technology to optimize alignment between data sources
• Integrate Salesforce data with other systems and data sources, such as SAP, Capstone and Energy Components, to provide a complete view of operations and support business decisions
• Evaluate the risk of Salesforce configuration/customizations to business activities, workflows, and user experience. Advise on usability improvements and identify opportunities for efficiency
• Work with business stakeholders to identify opportunities for process improvement, and design and implement solutions to optimize business processes.
• Provide expertise to evaluate and implement digital solutions within an overall workflow management program
• Liaison between business stakeholders and technical developers
• Collaborate with stakeholders to define enhancement objectives, scope, and timeline, and ensure resources are available and engaged to achieve success
• Coach, train, and support professional and technical growth of Salesforce users on the systems and processes
• Respond to user inquiries and resolve issues in a timely manner
• Promote the value of data quality and create guidance to maintain and enhance data across distinct data sources
• Develop, maintain, and distribute regular reports and dashboards to provide insights into key business metrics
• Use data visualization techniques to present information in a clear and concise manner
• Provide technical review and insight to business data change requests from business partners to determine applicability, complexity, and business value
• Collaborate in the design of Salesforce applications, objects, fields, and meta data
• Collaborate with subject matter experts from other business units to provide context to business requirements, evaluate system and business risk, manage system changes, and prioritize development work
• Collaborate with the Salesforce business architect, solution architect and developers to articulate the business requirement, evaluate system impact, and design and deploy solutions
• Responsible for the applicability, quality, and usability of technical solutions
• Comprehensive auditing of system and asset data quality, development of corrective action plans, management of cleansing activities and identification of workflow gaps to correct future non-compliance

Required Skills and Experience

• 10 years of experience with databases with specialized technical and functional knowledge
• 5 years of experience with Salesforce
• Experience with SAP, Capstone and Energy Components
• 5 years of experience with project management
• Business / Technical Diploma and / or equivalent training is an asset
• Oil and gas equipment knowledge is an asset
• Influence users to maintain data quality standards
• Critical thinking, able to investigate and determine a course of action based on findings
• Able to adapt to changing priorities to meet deadlines
• Able to organize and manage multiple work streams
• Attention to detail and ability to accurately assess information to make decisions is key to this role

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.