Salesforce Specialist

Some of what you will do:

The Salesforce Specialist a vital member of the CRM team responsible for support of business and end-users of the Salesforce.com platform, monitoring and troubleshooting of systems, and maintaining regular collaboration & reporting with stakeholders. An individual in this role must be self-motivated and able to work with minimal supervision, be willing to learn various systems in use by Staples tied to Salesforce-processes and be highly adaptive to ever-changing business requirements.

Specifically, You Will:

• Action regular requests from the business such as keying and linking membership data to Salesforce.com records and providing backup-coverage for approval processes.
• Monitor data integrity and develop & execute strategies to prevent creation of, and regular purging/merging of duplicate records.
• Support the business with onboarding of associates into the Salesforce.com platform. This will include collaborating with business partners in the maintenance of relevant training documents.
• Work with key stakeholders (product & business owners, internal & vendor partners, user groups) to understand and document business problems & processes.
• Work closely with product owners within Staples to be familiar with all latest enhancements and issues that may impact Salesforce.com-related processes.
Be a subject-matter-expert on processes within the Salesforce.com platform.

Some of what you need:

• Bachelor’s Degree (technology-related preferred) or equivalent work experience.
• Salesforce Platform Developer I certification and other relevant certifications are an asset.
• Fluent in navigating the Salesforce user interface (Classic & Lightning), including user administration (profiles, roles, permission set assignments).
• Familiar with basic customization within the Salesforce.com platform: custom objects & fields, page layouts, flows, SOQL/SQL, monitoring of Apex execution (debug logs, Apex jobs), and the use of Salesforce Data Loader, including data preparation.
• Understanding of primary Salesforce.com programmatic technologies is an asset: Apex, SOQL/SOSL, Visualforce, and Lightning Components.
• Proficient in using all productivity applications (Microsoft 365) and design applications (such as Lucidchart).
• French language speaking/writing is an asset.
• 2+ years as a Salesforce Administrator or equivalent, preferably for enterprise-level business. 2+ years experience in a corporate role for a retailer is preferred.
Established track-record of collaborating with business stakeholders to assist in creating solutions and processes that meet business needs and focus on efficiency and security.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
And more...

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