Salesforce Solutions Analyst

Job Posting: Salesforce Solutions Analyst
Term: Full-time, Contract (13-month parental leave coverage)
Location: Open nationwide in Canada, except Quebec
Salary: $75,000

Are you passionate about leveraging Salesforce to solve business challenges and optimize processes? Are you experienced in creating seamless integrations between Salesforce and other platforms like Workato, Zapier, or Cloud4J? Do you have a knack for building intuitive reports and dashboards that provide actionable insights for key stakeholders? Are you skilled at troubleshooting system issues, providing root cause analysis, and offering solutions that keep users up and running?

MakeWay is looking for a Salesforce Solutions Analyst who will be vital to analyzing, supporting, and optimizing our day-to-day operational systems, with a primary focus on Salesforce and it’s integrations. This role plays an important part in understanding business needs from a user perspective, including data and reporting, and working to optimize system design and usage to meet the needs of users every day.

MakeWay builds partnerships and solutions to help nature and communities thrive together. We are made up of two legal charitable entities: MakeWay Charitable Society, a shared platform home to over 60+ innovative community-led projects staffed by 200+ change makers; and MakeWay Foundation where about 75+ people are advancing place-based programs that support Indigenous-led solutions and conservation in the North, Pacific, Manitoba, and beyond via grant-making, funder collaboratives and other tools. Our people, projects, and partners are based across the country.

If our values align with yours and you want to learn, grow, and develop within a supportive team that shares knowledge and cares, then we want to hear from you! Join us and make a difference.

What You’ll Do:
Salesforce CRM Management

• Manage Salesforce CRM system operations in live (production) and sandbox environments, including user and license management.
• Configure Salesforce settings and features to align with organizational requirements.
• Oversee critical Salesforce functionalities such as donor management, finance and revenue processes, and grants management.
• Handle data loading tasks and address feature requests, including mass record ownership transfers and uploads.
• Monitor system performance and implement security measures to safeguard data integrity.
• Create, improve, monitor, and repair integrations with systems such as Workato, Zapier, Cloud4J, and Click and Pledge.
• Administer the Salesforce Partner Portal.
• Assist in implementing CRM-related projects, ensuring alignment with organizational objectives and timelines.

Data Management and Reporting

• Analyze data management systems and processes to identify areas for improvement and implement appropriate solutions.
• Design and implement data validation and verification procedures to ensure data accuracy and reliability.
• Collaborate with cross-functional teams to identify data requirements and develop data collection.
• Direct the design, deployment, and adoption of solutions for transparent and accurate reporting through dashboards.
• Utilize data analysis techniques to derive insights and inform decision-making processes.
• Generate reports and dashboards to visualize data patterns for organizational stakeholders.
• Identify opportunities for process improvements and system enhancements.

Support and Training

• Provide help desk support, identifying root cause analysis and providing direct solutions to end users, including responding to and managing incidents to ensure system uptime and security.
• Develop, document (in multiple mediums), and deploy (in person or pre-recorded) end-user training for system users of supported systems.
• Work with the existing Information Systems team to document, cross-train and validate solutions.
• Stay updated on industry trends and best practices in Salesforce and data management.

Who You Are:

• Adaptable: You can work in dynamic environments, handle changing priorities, and quickly learn new technologies or methodologies.
• Logical Analyst: You can analyze existing systems, understand technical requirements, and identify areas for improvement and optimization in an organized, logical, and methodical way.
• Problem Solver: You can dissect complex issues, troubleshoot technical problems, isolate and investigate, and provide root-cause analysis to solve problems.
• Team Player: You collaborate and communicate well with cross-functional teams, including business users, developers, and IT professionals, to achieve common goals.
• Independent self-starter: You take initiative, manage your workload, utilize all the resources at your disposal, and ask for help when needed.
• Detail-oriented: You excel at tasks that require a high level of precision and you address errors and inconsistencies when you see them.

Experience You Bring:

• 2-3 years as a Salesforce Administrator, Salesforce Solutions Analyst, or similar role.
• Experience working on Tier 2 and 3 technical support for Salesforce based solutions.
• Experience working with Process Builder, Workato, Zapier, CloudJ4, and other integrative software or RPA Tools.
• Strong and applied knowledge of computer systems, software applications, and data, reporting & analytics.
• Business Analysis skills, including user test case preparation and management.
• Strong analytical skills, with the ability to decompose more complex problems and/or processes into logical parts and document processes in a logical manner.
• Proven ability to drive small-medium scale projects from start to finish resulting in a high level of user adoption of designed solutions.
• Strong understanding of data architecture for the purpose of deploying robust reporting & analytics across the org via various systems and methods (Salesforce, Power BI, Tableau, etc).

It Would be a Bonus if You Have:

• Undergraduate degree in a related field (i.e BSc in Computer Science, Engineering, Information Technology).
• Formal Salesforce training.
• Experience in writing Apex, Lightning Web Apps, Visualforce.
• 1-2 years' experience with non-profits or start-ups.
• Proven skills developing and deploying training to end users.
• Excellent technical documentation skills.
• Prior experience working with Jira, Box, Smartsheet, Microsoft products.

If you are interested in this role but are unsure if you qualify, send us your application anyway and tell us about why you can be a good fit for this position. We’d love to hear from you!

What We Offer:

• The opportunity to have a real impact on communities from coast to coast to coast.
• Full-time annual salary of $75,000.
• Comprehensive employer-paid extended health, vision, and dental benefits package, including an annual $300 Health Spending Account starting Day 1.
• Year-end RRSP contribution.
• Three weeks’ vacation plus statutory holidays. MakeWay has implemented a Substitution Statutory Holiday policy which allows employees the flexibility to substitute another day for a statutory holiday. In addition, the MakeWay office is closed annually for a winter holiday break, Indigenous Peoples Day, and National Day for Truth and Reconciliation.
• 10 sick and personal days.
• Flexible work environment with remote working.
• An active Indigenous Employees Network.
• Committed colleagues and a culture of collaboration, caring, and learning.
• High level of responsibility and autonomy.
• Opportunities and support for professional learning, including an annual $500 professional development fund.

How to Apply:
Please submit a resume and cover letter by clicking "Apply Now" on this page. In your cover letter please share what makes you an ideal fit for this position and why you want to join the MakeWay Team. Applications will be reviewed as they are received.

Hiring Process:
1) Application review
2) Phone screen with recruiter
3) Two panel interviews
4) References and Offer

MakeWay is strongly committed to equity and creating a diverse workplace community. We recognize that our recruiting and hiring processes are key to this commitment. We strive to reflect the diversity of our society on our teams and to provide a respectful workplace and equal working opportunities for all employees and applicants. We encourage all qualified applicants to apply. If you require accommodations at any point during the application or hiring process, please contact us at [email protected].

Our sincerest appreciation to all those expressing interest in the position, however,
only those applicants invited for an interview will be contacted. Thank you!