Salesforce Business Systems Analyst

Title: Salesforce Business Systems Analyst

Location: Toronto

Ready to fast-track your Salesforce career?
This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to …THE NEW, using leading-edge technologies on some of the coolest projects you can imagine.

WORK YOU’LL DO

Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

• Plan + Elicit + Analyze + Document + Communicate +Manage system requirements; Assess client needs and recommend the right technology; and Offer operational and process-related analysis and support.
• Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
• Research and analyze current state system capabilities and define technology solutions options and recommendations.
• Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in client services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

WHO WE´RE LOOKING FOR?

Basic Qualifications:

• Undergraduate Degree or Technical Certificate.
• 5-7 years relevant experience as a Salesforce Business Analyst professional
• Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
• Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.
• Ability to work independently as the senior or lead system analyst and coach or guide team.
• Experience and comfort level acting as a subject matter expert and consultant.
• Certifications Preferred: Salesforce Certified Administrator

Preferred Skills:

• Bilingual in French and English
• Eligible for Secret Security Clearance
• Practical experience in implementing at least one of the following Salesforce products (Sales, Service, Marketing, Experience Cloud)
• Experience in business process automation projects, cooperation with development teams, and understanding of Salesforce architectural concepts and its ecosystem
• Excellent communication skills in English (French is an asset)
• Experience and certification with Salesforce Sales and Service Cloud, Experience Cloud, and Financial Services Cloud will be considered as an advantage.
• Experience with managing client workshop.
• Experience with design thinking techniques
• Exceptional communication and presentation skills

WHAT'S IN IT FOR YOU?

• Competitive benefits, including a fair and balanced parental leave policy.
• At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
• Career coaching and mentorship to help you manage your career and develop professionally.
• Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.
• Fantastic opportunities to develop your career across a variety of clients.
• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.