Senior Salesforce Systems Manager

Senior Salesforce Systems Manager

Job Reference: 1319
Function: Central Functions
Service: Systems

Salary:

- Starting at £41,723 FTE per annum (salary will be adjusted for part-time)
- Additionally, £480 home-based allowance FTE per annum

Location: Home-based. We typically meet at our Head Office in London once per month. Occasional visits to other Family Action sites across England will be required.

Hours: Full-time or Part-time options (based 37 hours per week FTE). We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are recruiting for a Senior Salesforce Systems Manager to join our small but highly effective Systems team. Together, we lead the support and development of Family Action’s Salesforce-based systems to support diverse and high quality services. This is an exciting position, providing opportunities to make a real difference to our services in communities across the country.

Main Responsibilities:

- Drive the successful adoption of In-Form and other Salesforce-based systems by proactive communication, training and development.
- Provide support and training across our Salesforce-based systems – In-Form and CRM (550 users across 80 services).
- Optimise the benefit that systems can provide to the organisation by delivering a plan of improvements and developments.

You are a team player who loves to find and adopt creative solutions to solve problems with your users. You will have expertise and experience in Salesforce in the areas of administration, process automation, in-depth declarative development, training and end-user support. You will also be able to define and develop new business systems and manage complex projects. You are highly numerate and a master in Excel.

We are forward looking, ambitious and have a commitment to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operate with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.

Today, we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants. We are the 7th Best Charity and 55th Large Company to work for in the UK in 2021 (Best Companies Awards), and were awarded the Third Sector Charity of the Year 2021.

Benefits:

- an annual paid leave of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

- Download: the Application Form linked to the Family Action job advert which can be accessed via the apply button
- Closing Date: 10th November at 11:59pm
- To learn more about Family Action: Careers
- To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

Interviews are scheduled to take place from 18th November 2024 virtually, with slots throughout the working day and early/late slots available by request.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily, Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Other organisations may call this role Senior Salesforce Administrator, Systems Manager, Salesforce Release Manager, Salesforce Platform Manager, or Business Systems Manager.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Permanent

Pay: £41,723.00 per year

Work Location: Remote

Reference ID: 1319