Salesforce Administrator

Job Description :

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience.

At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity

Reporting to the Marketing Technology Manager, the Salesforce Administrator is responsible for maintaining and improving Amica’s Salesforce platform by directly supporting the Sales & Marketing teams. You will be focused on managing data, building, configuring, and automating the technology solutions that solves business problems and aligns to our business objectives.

In this role, you will be working collaboratively with our business partners that support each one of our residences. As a part of the IT team, you will be expected to be a trusted partner to the business and providing the right solution at the right time.

What you will be doing

Development and Testing:

• Create and implement changes to applications, objects, fields, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages.
• Design, build, test, document and deploy high quality and scalable business solutions on the Salesforce.com (SFDC) platform based on industry best practices as well as business needs.
• Develop and maintain effective documentation on configuration changes, integrations, and processes.

Operations Support:

• Handling user inquiries and enhancement requests logged as support tickets through resolution (escalating to appropriate subject matter expert when necessary),
• Reviewing Salesforce release notes for changes that impact or can be leveraged by our implementation.
• Creating and refreshing Sandbox/QA environments on a regular basis as needed.
• Support the integration of ERP/CRM (i.e., Yardi, Oracle Eloqua) business systems and data with Salesforce.

User Access Management:

• Manage Salesforce users, profiles, permission sets, roles, sharing rules, and security controls on Salesforce.
• Develop and maintain effective documentation on configuration changes, integrations, and processes.

Data Management and Reporting:

• Design and implement data models, objects, fields, validation rules and workflows.
• Ensure data quality, integrity and governance across the Salesforce CRM.
• Build and support reports, dashboards and data visualizations to provide insights.

What we’re looking for

• 5+ years of experience as a Salesforce Administrator.
• Salesforce Administrator (ADM 201) certification preferred.
• Strong understanding of Salesforce data model, configuration and automation tools.
• Experience with Salesforce Development (Lightning, Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com)
• Excellent problem-solving, documentation and communication skills.
• Integration experience with marketing automation platforms such as Oracle Eloqua or Salesforce Marketing Cloud is a must.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of Salesforce.com best practices and functionality as it relates to marketing best practices and the sales funnel / lifecycle management.
• Creative and analytical thinker with strong problem-solving skills.
• Passion and empathy for working with people – particularly seniors.

What you can expect from us

• A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self
• A collaborative environment where we work together to succeed as a team
• Learning opportunities to help you grow and support for professional development and designations
• Comprehensive benefit package including RRSP matching
• Participation in Amica’s Hybrid work model providing team members the opportunity to work a combination of days both in office and remotely
• Our office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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