CRM Systems Administrator - SurePayroll

69 days ago

Location
United States
Role
Administrator
Contract
type.
Salary
n/a

#api

Overview:

The Salesforce.com Administrator manages Salesforce.com (CRM) on a day-to-day basis responding to internal user change requests, project requests, and providing support for the Salesforce system. Supporting the CRM system will include working with business lines, users and requestors, monitoring the database daily, adding/removing users, adding specific data elements, mass data manipulation and other requested Salesforce daily administrative tasks.

Responsibilities:

Responding, managing and assisting with the queue management for Salesforce requests from department leaders & users, documenting the request, and follow up.
Define, develop, analyze and deliver dashboards, recurring business reports (monthly, quarterly, annually, etc.) and custom reports for the organization.
Data upload, Data Manipulation, Data Cleanup for Mass adding/editing multiple records, layouts, deduplication.
User Management: Adding/removing users; password resets, SSO login, other Salesforce user requests, managing permissions and profiles, sharing rules and access privilege maintenance
Evaluating, documenting and installing new Salesforce releases, providing training and support if required.
Support of website and other system integrations, site testing, API connections, and automation technology tools.
Perform other duties as assigned to support the team, Salesforce, Zuora platform and the general purpose of the position.

Qualifications:

Bachelor's Degree in Computer Science, Business or related discipline
2 years of experience in Saleforce.com experience supporting sales or customer service, or Salesforce support with administrator level access.
Strong verbal communication and listening skills.
Demonstrates customer service skills.
Ability to work within tight timeframes and meet strict deadlines.
Demonstrates analytical skills.
Salesforce Certified Administrator - Required
Salesforce Certified Advance Admin - Preferred
Salesforce Platform App Builder - Preferred

Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position $60,410 - $94,930 . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.