Salesforce Solutions - Team Lead or Technical Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Work environment

At Innovation, Science and Economic Development Canada (ISED) we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. ISED is proud to be named one of Canada's Top 100 Employers 2024, National Capital Region’s Top Employer 2024, and Canada’s Best Diversity Employers 2024.

As a Best Diversity Employer, ISED values and recognizes employees for their unique qualities, ideas, voices, and perspectives. We are committed to supporting the success and continued development of all employees regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socioeconomic background or lived experience. By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.

ISED is transitioning to a hybrid work environment to leverage the best of both in-person and virtual work to deliver results. To foster a dynamic environment for purposeful in-person connections, most employees will be working part time at their designated ISED worksite on a weekly basis, and the remainder of the time from their telework location.

This job has been identified as ‘hybrid’. Generally, employees in a hybrid job can anticipate working from their designated ISED location from two to three days per week.

ISED is committed to fostering an inclusive and accessible environment with the right tools, mindsets, behaviours and practices to work effectively together in hybrid.

We are located at the CD Howe Building, situated at 235 Queen Street, an office complex in downtown Ottawa, close to Parliament Hill, the Rideau Canal and the Rideau Shopping Centre. This location offers close access to restaurants, fitness facilities, walking/running paths and parks. We are conveniently located close to major bus routes, so it is easy to commute from all points across the National Capital Region

Intent of the process

The intent of this inventory process is to staff positions with various tenures, security profiles and language requirements within ISED.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ISED is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Indigenous person (First Nations, Metis, and/or Inuit), a person with a disability, a racialized person, or a woman.

Appointments of members of these EE groups ensure that our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/
• If you do not fully complete the screening questions as instructed, you will be screened out.
• Interviews will be conducted.
• Candidates must meet the essential qualifications to be appointed to a position.
• Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the Asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the Asset qualifications could be used at any stage of the staffing process.
• Persons are entitled to participate in the appointment process in the official language of their choice.

• We will accept applications on-line only.
• All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
• Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results.
• For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
• To submit an application on-line, please select the button “Apply Online” below.
• Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

If you have questions, need accommodations, or are not able to apply online, please use the Contact information below! We will be glad to help. If you prefer to speak on the phone, please include that request in your email, along with your contact information.

Selection decisions may be based on the level, breadth or degree of qualifications achieved in one or more qualifications; for example, preference may be given to the candidate that has scored highest on a specific qualification or combination of qualifications. A cut-off score screening approach may be undertaken. Applicants who meet the essential experience criteria may be ranked according to the depth and breadth of experience they possess. Only the top ranking applicants may be invited to the next phase of assessment. Asset criteria and/or organizational needs may also be applied at the screening stage.

COMMUNICATIONS:
Communication for this process will be sent via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required; Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Thank you / Merci / Ekosani / Miigwech / Meegwetch / Mahseecho / Mutna / Wopida / Hei Hei / Marci Cho / ᖁᐊᓇᖅᑯᑎᑦ / Quanaqqutit / ᓇᑯᕐᒦᒃ (Nakurmik) / Nakummek / Qujannamiik / Qujanaq / Kukwstsétsemc / Woliwon / Woliwun / Wela’lin.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.