Salesforce Administrator

Description:

JOB PURPOSE:

The Salesforce Administrator is a “Mid-Level” role, you’ll play a vital role at Summit Truck Equipment (Canada) Ltd. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. This is an On Site role.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. The ideal candidate will have project management experience and understand the IT project management lifecycle.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• In charge of Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports, Sandbox environment management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets.
• Monitor and improve user adoption.
• New user and ongoing user training
• Technical documentation.
• Ownership of the IT project management lifecycle.
• Other duties as assigned by the manager.

Requirements:

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate
• keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Administration hands-on experience with Sales Cloud
• Project Management Experience
• Business Analyst Experience
• Certified Salesforce Administrator
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Experience in Project Management
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.