Salesforce Functional Consultant - Dreamin' in Color 2024

Deloitte is a proud sponsor of the 2024 Dreamin' in Color Conference!

Deloitte is seeking Functional Salesforce Professionals to join our Customer and Marketing - Digital Customer offering portfolio. Below is some additional information about the Team and this opportunity, we appreciate your interest and look forward to connecting with you soon!

The Team:

Customer & Marketing

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms, and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

• Sales Excellence & Service Excellence - delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
• Digital Experience - creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
• Flexible Consumption - the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
• Digital Foundry - a flexible, end-to-end delivery model emphasizing innovation and disruption

By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions.

Work you'll do

• Serve as an integrator between business needs and technology solutions
• Problem solve and offer ideas to solve client issues
• Conduct relevant research, data analysis, and create reports
• Identify efficiencies and innovative approaches
• Maintain responsibility for completion and accuracy of work products

• Assist in proposal development as requested
• Develop your skills through training courses, mentoring, and daily interaction with clients

Qualifications

Required:

• Bachelor's degree and at least 2+ years of technology consulting or other relevant industry experience
• Proven ability to effectively prioritize workload and meet deadlines
• Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools
• Gathering, developing and analyzing business requirements for solution design on Salesforce.com
• Application design and configuration using Salesforce.com automation
• Utilizing object oriented programming and design concepts to advise clients on Salesforce.com solutions
• Performing data migration using Salesforce.com
• Designing and developing functionalities and web integration using Apex, Designing user interfaces
• Creating process and business flow diagrams use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint; Supporting and maintaining the applications on Salesforce.com to ensure optimal performance
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• Prior professional services or federal consulting experience
• Familiarity with Agile Development Methodology
• Salesforce Certified
• Developing custom applications and performing unit testing using Salesforce.com APEX and Visualforce pages

• Understanding of Salesforce Design, Development, and Best Practices

Applicants who did not attend or register for the Dreamin in Color Conference will not be eligible or considered for this role.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html