Sr. Director, Customer 360 Salesforce Solution Engineer

Description

We offer a hybrid work environment. This position must sit near our Center of Excellence located in:

Irving, TX

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

Gartner is investing in technology to support a holistic view of clients and prospects across account teams. This will enable us to better serve our customers and deliver actionable insights to address their mission critical priorities. To achieve this, we are looking for a leader to drive the implementation of technology centered around Salesforce to better achieve our “Customer 360” goal.

What you will do in this role :

• Define and implement a strategy and roadmap for technology in support of all Gartner business units to drive a “360 degree view” of Gartner clients and prospects

• Work with business stakeholders to understand business priorities and direction and ensure those priorities are met with appropriate technology solutions, including Salesforce, Managed/Unmanaged packages, and competing solutions outside of Salesforce. Rapid prototyping of solutions is required in this role.

• Keep up to date with technology trends in Salesforce and related technologies.

• Ensure that the architecture and design of technology solutions are flexible, scalable, and compliant with both internal and external best practices. Work with a diverse set of technology teams to validate that the defined architecture & design is being implemented.

• Communicate and present solutions to business and IT stakeholders and prepare those solutions for execution by different Scrum teams.

• Collaborate closely with other Gartner IT centers of expertise to leverage best practices and shared capabilities such as our Chief Data Office and Cloud COE.

• Act as a strong model within the organization for what “good looks like” from a leadership perspective.

  
  

What skills you need for the role :

• Strong technology skills in one or more Salesforce product sets (preferably Sales Cloud, Service Cloud, and Marketing Cloud) in support of a large B2B oriented business (preferably a subscription oriented business).

• Demonstrated ability to mentor and guide other team members on design, build, and deploy of various Salesforce technologies not limited to Lightning Web Components, Apex Programming, Apex Web Service, Platform Events, Security Model and others.

• Good understanding of custom web application development using Java, ReactJS and various AWS technologies.

• Prior experience in connecting Salesforce to disparate external systems for transactional or analytics purposes. Prior experience with Managed and Unmanaged packages, and external solutions connecting to Salesforce is a must.

• Strong understanding of sales processes, service delivery processes, and financial processes

• 10+ years of demonstrated experience in leading technology delivery teams in support of complex business functions

• Demonstrated ability to both define a technology strategy, work with business & technology stakeholders to sell the strategy, and implement an iterative approach to achieve desired outcomes

• Strong leadership skills in the areas of communication / collaboration, organizational design, talent acquisition & development, and stakeholder management

• Experience in building & leading Agile/Scrum development teams located in multiple geographies (including India)

• Experience in successfully working in an IT environment where some technology delivery is performed through centers of expertise, requiring a high degree of collaboration

• B.S. Computer Science, Software Engineering or equivalent degree required

Who you are:

• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.

What you will get:

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.

• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
  And much more!

#LI-RG2

#LI-Hybrid

#LI-Technology

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 140,000 USD - 214,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected] .

Job Requisition ID:92383

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy