Senior Salesforce CRM/Customer Experience Associate

94 days ago

Location
London, England, United Kingdom
Role
Other
Contract
type.
Salary
£27,075 - £48,000

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world's most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a Senior Customer Experience Associate who expects more from their career. It's an opportunity to join our CRM team and work with a diverse and talented group of people. All with in a market-leading business which creates new opportunities and value for the largest global retailers.

Joining our team, you'll work with world class and passionate people to implement and manage our new Marketing Automation System (MAS) and CRM. In particular, you will be supporting our global Marketing colleagues through the transition, and into our new ways of working, providing training, showing how processes and features work, and helping to realise the benefits.

What you'll be working on

Supporting the go-live of our MAS and CRM and transition through to business as usual
Training and helping users make the most of the capabilities
Building trust and rapport with Sales and Marketing users
Being the go-to for Marketing related enhancement and support requests

What we are looking for

Passionate about helping the business teams deliver their objectives by improving processes and ways of working
Understanding of how marketing works
Enthusiasm and willingness to learn
Good communication skills and able to build credibility with users
Previous experience with marketing systems, especially Pardot/Marketing Cloud Account Engagement, and CRM e.g. Salesforce.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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