nCino & Salesforce Administrator

**Posting Deadline: Please submit your application by 11:59 PM PST, October 1, 2024**

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a talented nCino & Salesforce Administrator, so if you’re passionate about configuration, support, maintenance, and improvements of the nCino and Salesforce platform to help drive efficiencies, we would like to hear from you!

What’s the role?

Reporting to the AVP, Enterprise Applications, the nCino & Salesforce Administrator is responsible for executing the day-to-day configuration, support, maintenance, and improvement of the nCino platform. This role will work with key stakeholders to provide continuous improvement to both nCino and Salesforce platforms while aligning with Coastal’s strategic vision. This role will work with business partners to create opportunities and efficiencies utilizing this technology and workflows and is the advanced subject matter expert for the support team.

This opportunity offers the ability to work remotely from anywhere in British Columbia. Preference for candidates based on Vancouver Island.

Your duties will include:

Systems Management

• Serve as primary system administrator for nCino application.
• Analyzes information from system, application, and user reports to determine the health of the nCino system.
• Develops nCino system management documentation, schedules, reports, solutions, and job aids.
• Manages administrative functions including account maintenance, creating reports, dashboards and workflows,
• System configuration, writing formulas and rules and completing other related routine tasks.

Systems Maintenance

• Assess, test, and implement new releases of nCino and Salesforce including a change management and communication plan.
• Applies nCino system and application updates, patches, and configuration changes.
• Maintain up to date data for systems, user accounts, profiles, properties, user licenses, personnel changes, and user access provisioning/de-provisioning.

Systems Development

• Collaborate with Business Analysts and clients to determine business functional and technical requirements and participate in application design, configuration, testing and deployment.
• Recommends solution for new features & functionality using nCino & Salesforce best practices.
• Develops customized solutions within nCino platform.

Solutions Support

• Acts as advanced nCino support for the support team.
• Works with and influences external software vendors and providers to develop products that meet identified objectives

What are we looking for?

• College diploma or university degree in the field of computer science or related technical certifications and/or 3 years equivalent work experience
• Salesforce Administration experience: 3+ years
• nCino Administration experience: 3+ year
• nCino Administrator Certification or working towards it
• Salesforce Administrator certification required
• Commercial lending experience an asset
• Financial services experience an asset
• Experience in Agile and Scrum product development methodologies
• Loans Origination System Administration experience is an asset
• A minimum of 5 years’ experience in a Windows environment
• Knowledge of banking and insurance operations, end-user procedures and workflow, security and risk requirements
• Strong knowledge of System Operating principles, design, and components
• Proficiency in Microsoft suite of products

Who are we?
Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.50% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Wage) - $67,883.00 to $90,173.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!