Business Process Analyst - Salesforce

46 days ago

Location
Nashville, Tennessee, United States
Role
Business Analyst
Contract
type.
Salary
$72,323 - $98,349

#agile

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition

Assists in developing, testing and implementing application systems.

Responsibilities

Participates in testing computer programs for multiple projects.
Participate in preparing technical and procedural documentation required in application system development.
Creates detailed flowcharts to show processing logic for simple application programs.
Contribute solutions for programming system operations, including encoding, testing, debugging and documenting programs.

Consideration for Top Candidates:

Demonstrated experience with Financial Services Cloud (FSC) projects.
Knowledge in business domains such as Insurance, Banking, or Financial Services.
Strong grasp of Agile methodologies.
Analytical acumen with a strong attention to detail.

Skill Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Extensive Experience:

Analyzes the value of a business and its functions through the value estimation of assets.
Applies the prerequisites to a project before starting the business analysis process.
Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
Documents the business case to justify the requirements of time and resources of a project.
Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Working Knowledge:

Helps create contingency plans to mitigate impact of disruption on core applications.
Identifies key players, criticalities, roles, and responsibilities.
Investigates application-related issues with both business and IT professionals.
Recommends enhancements for a major application system or related subsystems.
Works with core application systems for a major business unit or function.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:

Approaches a situation or problem by defining the problem or issue and determining its significance.
Makes a systematic comparison of two or more alternative solutions.
Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
Identifies the major forces, events, and people impacting and impacted by the situation at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:

Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:

Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:

Tracks problems associated with the quality and effectiveness of application software.
Researches the benefits and drawbacks of an organization's application software.
Drafts application software usage for the department's needs.
Provides instant support for end users of application software.
Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:

Follows policies, practices and standards for determining functional and informational requirements.
Confirms deliverables associated with requirements analysis.
Communicates with customers and users to elicit and gather client requirements.
Participates in the preparation of detailed documentation and requirements.
Utilizes specific organizational methods, tools and techniques for requirements analysis.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:

Supports the project leader in developing and executing system test plans.
Evaluates system documentation and user manuals for usability, accuracy and completeness.
Executes test cases, analyzes test results and reports on findings regularly.
Tests system components for compliance with functional requirements.
Participates in the testing of a system's ability to recover from hardware or software failures.

Additional Information:

This role is a hybrid position and would require any successful candidate to commit to a 3 day per week in office requirement.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

October 17, 2024 - October 31, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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