Practice Lead I, Quality Engineering-Salesforce

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer

• Accountable for Test Strategy deliverables, planning, test design /development, test case automation and test execution to achieve business outcomes for medium to high complexity scope.
• Integrate directly into a team’s continuous delivery process, augmenting the delivery of quality software and ensuring speed, agility, and risk management.
• Provide leadership, direction and feedback throughout the development and design processes; provides test development / automation support to ensure that the quality of the intended solution is met
• Able to determine testing impacts for multiple delivery teams and scale accordingly to ensuring positive business outcomes
• Responsible for activities related to risk identification and mitigation and validating that business outcomes are achieved.
• Drive quality and metrics making improvements in delivery; work on becoming a leader in innovation
• Utilize advanced domain knowledge & ability to understand technical solutions to build an optimized Test Approach, inclusive of the tooling strategy
• Effectively engineer and leverage virtual assets to support virtualization of any incomplete / unavailable code, service, database, etc.
• Have strong knowledge of test data management to reuse automated test data provisioning capabilities to be able to adopt a standard test data tool set
• Lead deployment and implementation of tools / processes / resources and automation for functional and/or non-functional testing (performance, readiness / reliability testing (ORT), accessibility, security) approach, frameworks, and ensure automated tests are integrated into the continuous integration, delivery, and testing (CI/CD/CT) pipelines
• Identify opportunities for test asset reusability and efficiencies in test approach
• Proactively seek continuous improvement, knowledge sharing and responsible for developing, documenting, and proactively identifying end-to-end test solution designs and early automation opportunities within the testing process
• Lead team and collaborate cross-functionally with development, business analysts, etc. to ensure proper assessment of user stories including acceptance criteria and Definition of Done (DoD) / Ready (DoR)
• Apply Coach and mentor others on the principles of behavior / Test Driven Development (BDD / TDD) and focus on value driven outcomes

SDET (in addition to above)

• Provide advanced test development support
• Accountable for test architecture activities
• Sitting at the Product Group (PG) level, act as a quality expert working across numerous development teams in medium complexity deliveries
• Act as an expert who can quickly troubleshoot and accountable for use of automation frameworks across numerous delivery teams as needed
• Ensure quality of source code; looking for opportunities to effectively leverage tools and engineering practices (DevOps tools and processes, SV, monitoring tools and process, etc.)
• Accountable for early contributions to the design and development process \ to ensure built-in-quality code

Shareholder

• Adhere to enterprise frameworks or methodologies that relate to quality engineering activities
• Ensure respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seek and support continuous improvement and automation opportunities within the quality engineering practice
• Conduct meaningful analysis at the functional or enterprise level using data to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conduct test assets reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Protect the interests of the organization – identify and manage risks, and escalate nonstandard, high-risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for quality engineering best practices and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices. • Supports the team by providing guidance and proactively identifying and resolving issues • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Breadth & Depth

• Experienced professional role with in-depth knowledge / expertise in testing planning, design, automation, and execution.
• Primary subject matter expert in own area, able to consult with stakeholders or cross functional teams with respect to all aspects of quality software delivery
• Hands on expertise understanding architecture blueprints and diagrams including logical data models and translate them into efficient test approaches
• Expert knowledge of specific domain and quality engineering frameworks, technology, tools, processes, and procedures
• Business and technology acumen across multiple areas, seeks out and identifies opportunities to benefit the Bank and / or introduce operational improvements
• Advanced debugging and problem-solving skills; investigates and analyzes potential solutions to complex problems
• Ability to work autonomously on complex application / solution issues as needed, escalating to leadership or other stakeholders when necessary; can play a leadership role to drive activities
• Ability to drive and support delivery of quality solutions across pods or medium to high complexity/size scope across one product line / business
• Deep experience applying in new / advanced techniques and approaches in testing and automation (e.g., BDD, Machine Learning, etc.) and ability to lead their implementation in the platform, project
• Future focused- foresee issues and gaps and identifies industry trends
• Effectively lead team, participate in and drive collaboration
• Report to a Practice lead

SDET (in addition to above)

• Advanced experience in software configuration code and release management
• Advanced knowledge of test architecture frameworks, technology, tools, processes, and procedures

Experience and/or Education

• BS degree in Computer Science or related Engineering discipline; or equivalent practical experience
• Strong academic background (e.g., software engineering, computer science)
• 5-7 years of relevant experience

Additional Details

• Minimum of two years of experience with the Salesforce platform.
• Experience in developing test strategies and release roadmaps on CRM platforms such as Salesforce, Pega, and PeopleSoft.
• Proven experience in creating comprehensive test strategies for Salesforce implementations and migration projects.
• Experience with automation frameworks, integrating open-source test automation tools (e.g., Selenium) with Salesforce-specific accelerators.
• Strong experience collaborating with cross-functional teams to ensure integration and end-to-end testing across Salesforce and other platforms

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet