INTERMEDIATE SOLUTIONS DESIGNER – CRM (SALESFORCE)

General Skills

· Experience in programming and analysis; specialized CRM software package support at the specified experience level

• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

• Experience in structured methodologies for the development, design, implementation and maintenance of applications

• Experience in design, code, test, debug and document applications

• Experience in the use of object and/or third generation language development tools

• Experience in one or more programming languages

• Experience in application design, latest design patters, deployment and troubleshooting

• Experience with relational and hierarchical database technologies

• Experience in the use of information retrieval packages using query languages

• Experience with one or more communications protocols

• Experience in structured methodologies for the design, development, implementation and maintenance of applications

• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

• A team player with a track record for meeting deadlines CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

• Experience with middleware and gateways

• Expertise in specific tools for CRM software development Desirable Skills

• Knowledge and experience with programming Internet-ready applications

• Knowledge and experience in rapid application development (RAD) methodologies

• Knowledge and understanding of Information Management principles, concepts, policies and practices

• Experience with middleware and gateways

• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

• Ability to provide post-implementation support and resolve any post-implementation technical issues

• Experience conducting design walkthrough sessions with project team

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

• Ability to provide user and system documentation as required

Desirable Skills

• Able to quickly integrate new concepts and easily understand business needs

• Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research.

• Experience with building Salesforce solutions based on user stories and low level designs

• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code

• Strong experience delivering products in Agile/Scrum mode.

• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform

• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)

• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services

• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.

• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On

• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT

• Experience with deployment tools such as GitLab, Jenkins, etc.

Must Have

• 3+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

• Certified Salesforce Platform Developer I or equivalent experience

• Salesforce Certified OmniStudio Developer

• Salesforce Certified Experience Cloud Consultant

• Salesforce Certified Administrator

Knowledge Transfer Requirements:

• Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff

• All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided

Evaluation Criteria

Criteria 1: Salesforce Experience

Criteria 1= 30 points (weighted score)

• 3+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce

• Salesforce Certified Platform Developer I

• Salesforce Certified OmniStudio Developer

• Salesforce Certified Experience Cloud Consultant

• Salesforce Certified Administrator

Criteria 2: Design, Analysis, Development and Configuration

Criteria 2 = 35 points (weighted score)

· Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions

• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

• Demonstrated experience designing and supporting the development of prototypes and proof of concepts

• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

• Experience conducting diagnostics and determining methods to help incident management

• Experience implementing AODA compliant solutions

Criteria 3: Communication and Documentation

Criteria 3 = 25 points (weighted score)

· Excellent analytical, problem solving and decision-making skills

• Excellent communication skills, both written and verbal

• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations

• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

• Experience documenting processes and technical designs and updating build books

• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience

Criteria 4 = 5 points (weighted score)

• Experience with Agile scrum methodologies

• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps

• Thorough understanding of SDLC, specifically DEV processes in agile development environments

Criteria 5: Public Sector Experience

Criteria 5 = 5 points (weighted score)

Previous experience working in Government or Public Sector organizations

Closing Date – 2024-10-15, 4:30 p.m.

Maximum Number of Submissions – one (1)

Hybrid – Candidate must be able to work 3 days onsite and 2 days remote

MUST HAVES:

3+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

• Certified Salesforce Platform Developer I or equivalent experience

• Salesforce Certified OmniStudio Developer

• Salesforce Certified Experience Cloud Consultant

• Salesforce Certified Administrator