Contract Salesforce Business Process Analyst

We’re a Canadian-based integrated energy company headquartered in Calgary. We’re committed to maximizing value by developing our assets in a safe, responsible and cost-efficient manner.

We operate in Canada, the United States and the Asia Pacific region. Our operations include oil sands projects in northern Alberta, thermal and conventional crude oil and natural gas projects across Western Canada, crude oil production offshore Newfoundland and Labrador and natural gas and liquids production offshore China and Indonesia. Cenovus’s downstream operations include upgrading, refining and marketing operations in Canada and the United States.

Our shares trade under the symbol CVE and are listed on the Toronto and New York stock exchanges.

The Lloydminster Business Technology team has an exciting opportunity available for a Contract Salesforce Business Process Analyst supporting the Canadian Thermal and Conventional Heavy Oil business. The Business Technology team is responsible for the accurate digital representation of Cenovus's of facility, well and equipment data in SAP as well as providing Salesforce applications to effectively manage business processes between the office and field personnel.

This position requires a technically specialized individual who has extensive experience with data management, data governance, and data administration. The candidate must have strong project facilitation skills with a demonstrated ability to partner with stakeholders to achieve success.

• This position will manage initiatives related to business process and data improvement.

• This position will stay apprised of new technology and efficiency opportunities.

• Attention to detail and ability to accurately assess information to make decisions is key to this role.

• This role is primarily in an office environment and does not include field work.

• This position involves investigating and collaborating with internal and external teams and is best suited for a team player that can work with multiple partners to achieve success.

• Partners include IT, operations, maintenance, engineering, finance, supply chain and service teams.
  

The Contract Salesforce Business Process Analyst is responsible for the system administration of the Salesforce applications used within Cenovus upstream.

Specific responsibilities include:

• Health, Safety, and Environment (HSE) Compliance: Ensure that Salesforce applications support the tracking and reporting of HSE performance, and help the organization meet its HSE obligations.

• Business Process: Support the design and management of business workflows and assets within Salesforce applications, including the tracking and reporting of vendor performance, asset management, maintenance activities, regulatory compliance, and well servicing.

• Data Management: Collect, process, and analyze data from various sources to support business decisions. Investigate and implement new technology to optimize alignment between data sources.

• Data Integration: Integrate Salesforce data with other systems and data sources, such as SAP, Capstone and Energy Components, to provide a complete view of operations and support business decisions.

• Salesforce Configuration: Evaluate the risk of Salesforce configuration/customizations to business activities, workflows, and user experience. Advise on usability improvements and identify opportunities for efficiency.

• Process Optimization: Work with business stakeholders to identify opportunities for process improvement, and design and implement solutions to optimize business processes. Provide expertise to evaluate and implement digital solutions within an overall workflow management program.

• Enhancement Management: Liaison between business stakeholders and technical developers. Collaborate with stakeholders to define enhancement objectives, scope, and timeline, and ensure resources are available and engaged to achieve success.

• Training and Support: Coach, train, and support professional and technical growth of Salesforce users on the systems and processes. Respond to user inquiries and resolve issues in a timely manner. Promote the value of data quality and create guidance to maintain and enhance data across distinct data sources.

• Reporting and Analytics: Develop, maintain, and distribute regular reports and dashboards to provide insights into key business metrics. Use data visualization techniques to present information in a clear and concise manner.
  

Deliverables

• Provide technical review and insight to business data change requests from business partners to determine applicability, complexity, and business value.

• Collaborate in the design of Salesforce applications, objects, fields, and meta data.

• Collaborate with subject matter experts from other business units to provide context to business requirements, evaluate system and business risk, manage system changes, and prioritize development work.

• Collaborate with the Salesforce business architect, solution architect and developers to articulate the business requirement, evaluate system impact, and design and deploy solutions.

• Responsible for the applicability, quality, and usability of technical solutions.

• Comprehensive auditing of system and asset data quality, development of corrective action plans, management of cleansing activities and identification of workflow gaps to correct future non-compliance.
  

Competencies

• Influence users to maintain data quality standards.

• Attention to detail - able to find errors and anomalies in large data sets.

• Critical thinking, able to investigate and determine a course of action based on findings.

• Effective communication skills with field and office personnel.

• Able to adapt to changing priorities to meet deadlines.

• Able to organize and manage multiple work streams.
  

Qualifications

• Must be legally entitled to work in Canada

• Oil and gas equipment knowledge is an asset