Salesforce Business Analyst

About the Role

The Public Safety Technology team focuses on developing innovative technical solutions to solve business problems. The Technology team develops solutions in Salesforce, our system of record that tracks law enforcement data requests and other team activity. We support the Salesforce user interface that our agents use as well as a public facing web portal that law enforcement uses to submit requests.

We are seeking a Business Analyst to support the day to day maintenance of the Salesforce system. The position will be critical in leading us on our journey toward improving efficiency and automation by balancing considerations across people, process, and technology. This is a great opportunity to work on cutting edge issues in an exciting, fast-paced environment.

What You'll Do

• Support the day-to-day maintenance of the Salesforce system and external web portal.
• Act as a liaison between business stakeholders and engineering teams to triage feature requests, define business requirements, coordinate builds, and test solutions.
• Develop and maintain detailed documentation, including release notes, user guides, and training materials.
• Work closely with business stakeholders to gain a deep understanding of their business processes and pain points.
• Translate business requirements into functional specifications and user stories for the engineering team.
• Periodically review Salesforce user access permissions to ensure privileges are commensurate with user job duties.
• Monitor and evaluate the performance of Salesforce solutions, recommending enhancements and updates as needed.
• Stay up-to-date with Salesforce releases, features, and best practices to ensure the organization leverages the latest capabilities.

Basic Qualifications

• A minimum of eight (8) years of operations, program management, consultant, or relevant experience.
• Two (2) years of Salesforce experience with a strong understanding of Salesforce platform capabilities, including customization, configuration, and integration.

Preferred Qualifications

• A Salesforce certification such as Salesforce Administrator, Business Analyst, Platform App Builder is a plus!
• Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action.
• Strong interpersonal skills and highly collaborative with both business leaders and cross-functional partners, with a strong ability to build relationships, gain credibility, and partner with others
• The ability to juggle multiple projects at a time in an exciting, fast-paced environment, both collaborating as a team to stay in sync and working independently to get the job done.
• Experience with Agile methodologies and project management tools.
• Proficiency in creating and managing reports, dashboards, and data analysis within Salesforce.
• Embody the highest standards of integrity, ethics, and accountability.
Enthusiastic about Uber and the opportunity to have a big impact!

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.