Sr. Salesforce Administrator
Location
Washington, District of Columbia, United States
Role
Administrator
Contract
type.
Salary
n/a
Who We Are:
At Critical Start, we operate in a fast-paced environment, and you will demonstrate flexibility and adaptability as we collaborate on sales initiatives, product launches, and strategic priorities to support the company’s growth. There are daily opportunities to make an impact in this role, and you’ll be an essential part of our team!
What You Will Be Doing?:
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Compensation:
Employment Benefits:
Application Deadline:
How to Apply:
#LI-CV1
Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.
We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).
Everything we do revolves around our three core principles:
Do what’s best for our customers.
Do what’s best for our employees.
Don’t do things that suck.
That's basically it.
If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).
What can we offer you?
- Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
- An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
- An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
- Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
- Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
- Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.
As a Senior Salesforce Administrator at Critical Start, you will be the go-to expert for our revenue-driving teams, providing support for all things CRM-related. The ideal candidate will bring extensive knowledge of Salesforce.com, CPQ, and related tools and apps to optimize the CRM experience for all users. In addition to your technical expertise, you are a creative problem solver, highly detail-oriented, and committed to ensuring Salesforce operates efficiently and maintains data integrity as our system of record. You'll thrive in a collaborative and team-oriented environment, where your fresh ideas are welcome alongside a high-performing revenue operations team.
At Critical Start, we operate in a fast-paced environment, and you will demonstrate flexibility and adaptability as we collaborate on sales initiatives, product launches, and strategic priorities to support the company’s growth. There are daily opportunities to make an impact in this role, and you’ll be an essential part of our team!
Key Responsibilities:
- Salesforce Configuration and Customization: Customize, configure, and maintain the Salesforce platform to meet the evolving needs of cross-functional teams (sales, marketing, product, etc.).
- Project Management: Lead Salesforce-related projects from start to finish, including gathering requirements, designing solutions, implementing, testing, and deploying them.
- Data Management: Maintain data quality and integrity within Salesforce through activities such as data cleansing, deduplication, and migration.
- Data Governance: Develop and implement data governance policies and procedures to ensure consistency and accuracy.
- Automation and Workflow: Design and implement automation solutions, workflows, and process improvements to streamline operations, enhance lead management, and optimize the sales pipeline.
- Integration Management: Plan and maintain integrations with internal and third-party systems and applications (e.g., Gainsight, ZoomInfo, marketing automation tools).
- Security and Compliance: Implement and maintain Salesforce security best practices, including user access controls and data encryption.
- Change Management: Lead change management efforts related to Salesforce enhancements, upgrades, and deployments. Develop and execute change management plans to support smooth transitions and user adoption.
- Stay Current with Salesforce Updates: Keep up with Salesforce releases, new features, and best practices. Proactively assess how new capabilities can enhance business processes and document releases for the Revenue Operations team.
Required Qualifications:
- Bachelor's degree or equivalent work experience.
- 5+ years of experience as a Salesforce Administrator.
- Proven experience working in highly customized Salesforce environments.
- Expertise in Salesforce CPQ, Enterprise Territory Management, Collaborative Forecasting, and Partner Communities.
- Salesforce Administrator certification required
- Experience managing and maintaining third-party integrations.
- Self-motivated with a strong work ethic and the ability to work independently.
- Advanced problem-solving and analytical skills.
- Excellent oral and written communication skills.
- Highly organized with strong attention to detail.
- Demonstrated ability to design and implement new processes and drive user adoption.
- In-depth understanding of the Salesforce platform, with the ability to build custom apps, objects, formula fields, workflows, and custom views of intermediate complexity.
Desired Qualifications:
- Salesforce Advanced Administrator or Architect certification preferred.
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
- Competitive salary with bonus potential
- 100% employee coverage for healthcare/50% coverage for dependents
- Unlimited PTO (Paid Time Off) policy
- Paid Parental and Military Leave
- Dental and Vision Plan
- Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
- Additional Voluntary Life Insurance coverage
- 401(k) Plan with Matching Program
- 24/7/365 availability of Employee Assistance Program
- Teladoc Mental Health Benefits
- Optional Pet Benefits Discount Plan
- And a new Tesla... just kidding! Kudos for making it to the end.
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
- Stationary position for extended periods of time.
- Constantly operate a computer.
- Occasionally you may be required to move equipment or other items up to 20 lbs.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Mental:
- Must be able to apply established protocols in a timely manner.
- Make timely decisions in the context of workflow.
- Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
- Ability to work effectively and efficiently in high stress situations.
- Ability to simultaneously address multiple complex problems.
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The total compensation range (base) being offered for this role is [$150,000 - $180,000 USD].
Additional Compensation:
This role is eligible for the following: performance-based variable compensation.
Employment Benefits:
100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.
Application Deadline:
The application deadline for this position is September 30, 2024.
How to Apply:
Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/
#LI-CV1
#LI-remote
Critical Start
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