Salesforce Business Analyst

Are you passionate about driving innovation and optimising business processes through Salesforce? If yes, then you might be our new colleague as our new Salesforce Business Analyst.

About the role

As a Salesforce Business Analyst, you will play a crucial role in managing the Salesforce product life cycle, conducting comprehensive business analysis, and collaborating with cross-functional teams. You will focus on ensuring data integrity and driving effective communication between business users and technical teams.

Your main responsibilities

Salesforce Product Management:

• Collaborate with stakeholders to define and prioritise the Salesforce product roadmap

• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement

• Manage the end-to-end product life cycle, including requirements gathering, design, development, testing, and deployment

Agile Business Analysis:

• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives

• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria

• Collaborate closely with development teams to ensure successful implementation and delivery of projects

Cross-Functional Collaboration:

• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams

• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams

• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding

Data Integrity and Reporting:

• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency

• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights

• Continuously monitor data quality and provide recommendations for improvement

Our expectations of you

• Completed or studying a Business Analyst qualification (e.g., IIBA or BCS)

• Minimum of 3 years of experience as a Business Analyst, Product Manager, or similar role

• Proven track record of successfully managing Salesforce projects, including customization and configuration

• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments

• Agile Certification desired

• Exceptional knowledge of JIRA ticketing methodologies and processes

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable

• Familiarity with software development life cycle (SDLC) and experience working with development teams

Who you are

• You thrive in a busy and vibrant environment

• You have strong attention to detail

• You are eager to learn and not afraid to ask questions and take on new challenges

• You are process-oriented and won't be satisfied if the methodology is inefficient

What makes you a great match

We want the best people in our team and we believe that the following traits and experiences are important for becoming successful in this role as Salesforce Developer and it is the basis upon which we assess candidates. However, we acknowledge that talent takes many forms so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

What do we offer you
An unique and attractive opportunity to become part of a company unlike any other. Better Collective is a dynamic, creative and fun place to work. Our organisational structure is flat and our working environment is characterised by freedom with responsibility, a lot of room to grow and a place where you are given all the responsibilities you think you can manage.

• Flexible working hours which supports a healthy work-life balance

• A varied everyday life in a fast-paced international business

• A lot of great office perks such as lunch, snacks, social events etc.

• A professional yet casual working climate with very skilled, passionate and fun colleagues you can imagine

• Ability to work remotely

Your way to BC
Please note that we are processing applications on a continuous basis, so we encourage you to apply as soon as possible. We use English for all our internal communication to keep everyone on the same page; please submit your application and resume in English unless otherwise stated above. If you want to know more about the job, feel free to contact Marc van Jaarsveldt Head of CRM and Salesforce Product Owner, [email protected]. We look forward to receiving your application.