Salesforce Administrator

Salesforce Administrator

Salary $85,000 - $95,000 DOE

Toronto downtown based – City Centre (On-Site)

Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, health and safety advice and legal support, to small and medium-sized businesses located throughout Ontario, Alberta & BC. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 1,500 people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta & BC.

An exciting opportunity has arisen to join a high-growth organization and become a member of the Salesforce Team. We are looking for a dynamic and enthusiastic Salesforce Administrator who will understand the goals and objectives of products within the Peninsula Group and will help devise and configure effective solutions that are in line with the strategic aims of individual departments and the wider Peninsula Group.

The key objectives of your role are:

• Serve as one of the primary administrators for our Salesforce CRM environment

• Handle all administrative functions including user account maintenance, reports and dashboards, workflows and process builders.

• Investigate and resolve production problems and coordinate/follow up with SF Support

• Create documentation, cookbooks and training material for our support groups

• Provide ongoing Salesforce platform support and collaborate on enhancements to the platform

• Effectively prioritize and execute tasks in a constantly changing work environment.

• Collaborate with BAs and help with end-to-end testing of platform in QA/UAT prior to release.

• Effectively use Jira to log and track projects and BAU Salesforce support issues

• Keep up-to-date on Salesforce releases, technologies and best practices.

The Successful Administrator must have:

• Required: Salesforce Administrator Certification and Advanced Admin

• 3-5 years experience in Salesforce Administration

• 3-5 years experience on Sales Cloud & Service Cloud

• Prior experience with Salesforce Lightning and Field Service Lightning (FSL)

• Demonstrated proficiency in the use of data management tools such as Data Loader.

• Experience on AppExchange installation, configuration and maintenance

• Prior development and APEX experience is highly recommended

• Excellent communication and analytical skills

• Ability to think outside the box to complete tasks and objectives

• Experience managing reporting and dashboards for multiple cross-functional teams.

• Experience with DocuSign and Nintex for document generation through Salesforce workflows.

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years' service