Manager, E2E Technology (Hybrid)

91 days ago

Location
United States
Role
Developer
Contract
type.
Salary
n/a

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title: Manager, E2E Tech

Department: IT

Manager/Supervisor: Sr Manager, Next Generation CRM

FLSA Status: Exempt – Grade 8

SOP Group: IT

Position Overview:
The Manager/Senior Manager, End to End Technology oversees the department’s strategic and tactical direction for Insulet’s North America CRM Platform from a functional design perspective. Working Closely with the Senior Manager for North America CRM Operations, the successful candidate will be a hands-on owner of the North America CRM ecosystem’s functional architecture, direction, and governance, as well as a leader in driving the evolution of the overall Global CRM program at Insulet. This role is responsible for building and continually evolving a strong team of functional analysts that drive the growth and improvement of our North America CRM by delivering high quality solutions that align to Insulet’s strategic goals. As the leader of this team, the successful candidate will recruit for internal positions, manage staffing vendor relationships, and mentor junior team members. This team will focus on process, design, user experience and requirements related to CRM. This position will work closely with other technical teams to own and maintain the EMEA CRM platform.

Responsibilities:

Understand how the various departments use Salesforce to perform their daily operations and empower user base by supporting current functionality of the Salesforce application.
Develop Salesforce implementation roadmaps for the Customer Experience stakeholders by leveraging analytics, user feedback, and general industry data to drive feature decisions and CRM strategy.
Leverage the Lightning, Communities, and Health Cloud Platform to design stronger, better solutions that are stable and scalable.
Influence business and technical grooming for requirements and managing the end solution optimizing Salesforce capabilities by mapping functional requirements to Salesforce.com features and functionality.
Demonstrate expertise in LWC, Flows, Process Builder, UI Configuration, managed packages, creation and refinement of complex data models, business process automation and other custom functionality.
Collaborate with the Customer Experience team to operationalize the North America CRM program portfolio and initiatives’ processes and customer experience-related designs of the platform.
Consistently evaluate Salesforce ecosystem tools and understand the Salesforce product offerings and methodologies to bring in new capabilities that improve processes and enhance cross-functional collaboration.
Be a coach and mentor to the Customer Experience team for disseminating best practices on solution positioning and delivery.
Develop the 360-degree high level view of all CRM programs at Insulet.
Point person to partner with other team leads (Insulet and Vendor) where applications will rely upon Insulet’s CRM platform or processes.
Grow and lead a team of functional analysts specific to CRM processes, evolution of the CRM ecosystem.
Communicate and collaborate to promote strong partnerships across the Customer Experience organization and between IT and business stakeholders.
This role is responsible for collaborating on, maintaining, and adhering to platform governance models

Manage resources including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning

Education and Experience:

Bachelor’s Degree and/or equivalent combination of education and experience.
Certifications in Salesforce.com will influence the hiring team for this position.
At least 4 years of leadership experience working in a technology organization
At least 3 years’ experience working with Salesforce.com as a Functional Analyst or equivalent is a plus.
At least 3 years’ experience working in the Life Sciences industry, preferably with Pharma or Medical Devices.
Preferred experience with Salesforce Communities (Experience) and Health Cloud.
Strong understanding of Salesforce.com capabilities, processes, and capabilities in a regulated industry such as Medical Device.

Skills/Competencies:

Experience leading solutioning efforts for multiple initiatives simultaneously.
The ability to envision and communicate the solution and guide teams through the implementation.
Strong team leader in both a direct and matrix organization.
Strong Understanding of Life Sciences regulatory influences including but not limited to GDPR (PII), GxP and Systems Validation.
Exceptional ability to collaborate and negotiate with peers and senior leaders.
Competence in SAFe Agile framework and the tool sets required for process implementation, particularly the Atlassian suite with JIRA, JIRA Align and Confluence.
Management of inter-departmental business requirements and translating them to actionable development tasks.
Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team.
Excellent communication, writing, influencing, and negotiating skills are critical.
Positive, results driven, rational, logical, team player.

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $113,000.00 - $169,850.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(

Know Your Rights

)