AMS SALESFORCE ENTERPRISE SUPPORT SPECIALIST

Location: Chicago, Illinois
Job Type: Permanent
Compensation Range: $63,000 - 73,000 per year

Our client, a leading professional association based in Chicago, is seeking an AMS Salesforce Enterprise Support Specialist to join their dynamic team.

The ideal candidate has 3+ years' experience supporting users in an AMS environment, with at least 1 year of Salesforce experience, and a strong background in conducting training sessions and coaching end users.

This is an exciting full-time opportunity for someone with a passion for providing exceptional technical support in an AMS environment.

Responsibilities:

• Play a crucial role in delivering top-tier support to users via Salesforce and the Fonteva AMS frontend.
• Be the go-to person for troubleshooting, training, and ensuring smooth user experiences across the Salesforce platform.
• Work closely with cross-functional teams.
• Provide day-to-day support for Salesforce and AMS systems.
• Facilitate user training and develop virtual training tools.
• Collaborate with technical and non-technical teams to solve business problems.
• Document and maintain clear system usage procedures.
• Support system integration and ensure the seamless use of Salesforce and Fonteva AMS.

Qualifications:

• Experience level: Experienced
• BS/BA degree or 7 years' experience in lieu of degree, including 1 year of Salesforce experience.
• Proven experience in coaching and training users.
• Ability to create documentation and train users of varying skill levels.
• Strong customer service and communication skills, with the ability to work across departments.
• Proficiency in MS Office, Salesforce ecosystem, Fonteva (or similar AMS), and financial processes.
• Knowledge of Salesforce Marketing Cloud or PowerBI.
• Willingness to travel occasionally for deskside support to state dental societies.
• Experience with AMPscript, SOQL, APEX coding.
• Knowledge of Experience Cloud, MuleSoft, Tableau, or other Salesforce tools.
• Familiarity with High Road Solutions/Adestra, Pardot, MailChimp, Constant Contact.
• Salesforce Administrator certification.

JOBID: 1065901
#LI-CELLA
#LI-KD1
#PL

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.