Salesforce Administrator

Salesforce Administrator

Boston, MA

JOB SUMMARY:

As a Salesforce Administrator at OneUnited Bank, you will be working with a fast-paced innovative team, leveraging Salesforce as the key driver of transformation for the organization. You will work to ensure the quality, consistency, and efficiency of all Salesforce functions. Ideal candidates will be pro-active, process-oriented, and results-driven individuals that effectively leverage technology to collaborate with team members to get work done. Salesforce Administrators will work closely with various departments including sales, marketing, customer support, finance, and technology to support daily activities while solving business problems and implementing new improvements, features, functionalities, and processes within the company. To be successful in this position, the Salesforce Administrator will embrace the challenges of solving critical business problems based on insights gleaned from new and existing data sets.

Please note: This is an on-site position.

RESPONSIBILITIES:

• Develop and execute on the day-to-day configuration, reporting, support, maintenance, and overall improvement of the Salesforce platform.
• Gather requirements for enhancements and translate business requirements into technical requirements and executable plans.
• Develop new functionality within Salesforce including custom objects, custom fields, formulas, flows, process builder workflows, lightning page layouts, validation rules, assignment rules, and analytics.
• Work with marketing and customer support departments to enhance and optimize the customer experience through email campaigns and customer journeys leveraging Salesforce Marketing Cloud, Financial Services Cloud, and Community Cloud.
• Develop reports and dashboards for various teams and processes to continuously monitor data quality and integrity.
• Work with training department to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary.
• Fielding tech support requests and periodic hands-on system support.

• Responsibilities sometimes require working evenings and weekends.

QUALIFICATIONS:

• Experience working in a highly regulated industry.
• 1-3 years’ experience with Salesforce which includes a solid understanding of platform technical requirements, system configuration, and user authorizations.
• Ability to work very independently and collaborate with cross-functional teams in a fast-paced environment- Interpersonal Skills
• Ability to troubleshoot and resolve issues in a timely fashion.
• Ability to multi-task and work creatively in a fast-paced environment.
• Strong analytics, reporting, project management and communication skills
• Ability to inspire, a positive attitude, and an empathy toward the needs of customers and prospects
• Passion for the power of technology to make a positive difference in people’s lives

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Starting Rate: $3,461.54 - $3846.15/Biweekly, which annualizes to $90,000 - $100,000