Salesforce Non-Profit Cloud Functional Consultant

A Salesforce Certified Non-Profit Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Non-Profit Cloud functionality and can lead the implementation of these solutions within a customer organization.

RESPONSIBILITIES:

• Able to review and understand as-is processes within any business. Bases on that information, suggest a more efficient model and workflow process.
• Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
• Translate requirements, change in requirements and clarifications regarding the logic of the reports to development team.
• Prepare various business documentations namely process maps, user stories with detailed acceptance criteria
• Provide references for users by writing and maintaining user documentation; providing help desk support &training users.
• Ensuring client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions.
• Creating and delivering innovative, client focused Salesforce solutions through team leadership, strong teamwork, initiative, and collaboration.
• Leading the delivery of assigned client projects and contributing at all stages of project delivery in accordance with Viseo Delivery Methodology standards.
• Providing clear visibility on the status of in-practice projects underway and planned.
• Provide functional expert and authoritative advice, guidance, and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to CDM standards.
• Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
• Liaising and working with technology teams and vendors to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts

PROFILE:

• Bachelor's degree in IT/ Computer Science
• At least 6 years’ experience in a similar role
• Salesforce configuration and development experience
• Minimum 5 years of IT project delivery/consulting experience
• Minimum 2 years of Salesforce.com (SFDC) systems implementation experience (Service Cloud and Sales Cloud)
• Experience working with iterative and agile methodologies
• Data migration experience
• Salesforce configuration experience
• Non-Profit Cloud Certified
• Expertise in fund raising and program management
• One or more Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud certifications, or similar Salesforce ecosystem certification
• Background with architecture concepts (integration styles, architecture styles, patterns),
• Deep understanding of and experience with SFDC architectural concepts (e.g., API and governor limits) and how they influence design.
• Preference for certification in Project Methodology (PRINCE2 or Agile.)

PERSONAL ATTRIBUTIES:

• Proven success in leading and contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent leadership, communication (written and oral) and interpersonal skills
• Drive to learn more and convey expertise to those around them