VP, Salesforce & Omnichannel

85 days ago

Location
San Diego, California, United States
Role
Other
Contract
type.
Salary
n/a

Axos Bank

Target Range:

$150,000.00 /Yr. - $180,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target:

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target:

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

This position will be onsite and located at our HQ in San Diego, CA. Remote or hybrid in not available for this role.

The VP, Salesforce will lead the strategic direction and operational management of Salesforce development initiatives within the organization. This role is responsible for driving innovation, optimizing Salesforce and contact center technologies, and ensuring the delivery of high-impact, scalable solutions that enhance customer engagement and business processes. The ideal candidate will have a deep understanding of Salesforce, Contact Center AI, and Robotic Process Automation (RPA), with a proven track record of leading cross-functional teams to achieve strategic objectives.

Responsibilities:

Develop and implement the strategic vision for Salesforce initiatives, aligning with the overall enterprise strategy
Lead and manage a team of Salesforce admins, developers, business analysts, and omnichannel specialists (Five9, chatbot), fostering a culture of innovation and continuous improvement
Optimize Salesforce functionalities to ensure consistency, efficiency, and scalability across the organization
Collaborate with business and technical teams to build and deliver scalable Salesforce solutions that meet business needs
Oversee the development and execution of Salesforce projects, ensuring adherence to SDLC practices, timely delivery, and alignment with business objectives
Monitor and manage the performance of Salesforce initiatives, using data-driven insights to drive continuous improvement
Build and maintain strong relationships with key stakeholders, including senior leadership, business unit leaders, and external partners
Ensure effective communication and knowledge sharing across Salesforce teams and the broader organization
Manage the budget and resources for Salesforce initiatives, ensuring optimal allocation and utilization

Qualifications:

Bachelor's degree in Business, Technology, or a related field; advanced degree preferred
Minimum of 10 years of experience in a leadership role within a technology or business process management environment
Proven track record of leading cross-functional teams and delivering high-impact, scalable solutions
Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels
Deep understanding of Salesforce, and Contact Center AI technologies
Knowledge of industry best practices and emerging trends in technology and business process management
Experience in a financial services or banking environment
Familiarity with agile methodologies and project management frameworks

Axos Employee Benefits May Include:

Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.