Manager, Account Service Team

102 days ago

Location
Omaha, Nebraska, United States
Role
Project Manager
Contract
type.
Salary
n/a

#remote

Date: Aug 21, 2024

Primary Location: Omaha, NE, US

Company: Lincoln Financial

Alternate Locations: Work from Home

Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance: is not available for this opportunity.

Requisition #: 73563

The Role at a Glance

We are excited to bring on a Manager, Account Service Team to join our Group Protection Distribution Team supporting Workplace Solutions.

Background Details
On the Group Protection Distribution Team, you will provide leadership, coaching and development to your centralized team of Associates and Specialists managing brokers primarily in the under U100 lives account management segment. Through your leadership, you will ensure the team is set up for success to retain and grow our block of business and serve as an extension to our internal and external partners.

As a Manager of the Account Service Team, you will be responsible for ensuring a positive customer experience for our brokers within your team. You will provide oversight on broker escalations and ongoing relationship management to drive new business and persistency for inforce business. You will partner closely with your peer leaders, Sales Coordinator Directors, the Sales Team, and Sales AVPs to achieve and support sales and retention goals. You will build and foster eﬀective relationships, both internally and externally, to inﬂuence retention and sales. Additionally, you will collaborate with internal partners on complex projects and initiatives which optimize broker satisfaction and retention to achieve desired business results. If this sounds like a role for you, please read on!

What you'll be doing

You will lead a dynamic team in a fast-paced, ever-evolving environment with high-volume activities. Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will ensure that top talent is hired and retained for their assigned areas of responsibility.
You will establish, manage, and evaluate individual/team performance through data and feedback. You will take appropriate action to meet and/or exceed performance standards for assigned areas of responsibility, identify trends, and determine effectiveness of relationship management activities within the team.
You will identify and manage the implementation of process improvements that significantly reduce workloads or improve quality across the department. You will build on organizational capabilities within your assigned areas of responsibility.
You will establish and maintain a collaborative relationship with key stakeholders across the functional areas while acting as a resource for team members on more complex assignments/projects to improve the broker/customer experience.
You will manage and enhance organizational initiatives by positively influencing and supporting change management and/or department/enterprise initiatives within assigned area of responsibility.

What we’re looking for

Must-have experience (Required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
5+ Years experience in relationship management that directly align with the specific responsibilities for this position, including 2+ years of managerial, supervisor and/or demonstrated leadership experience
Experience working with clients/brokers, specifically in the U500 segment
Possess strong confidence to lead the team effectively and is results-oriented
Exceptional communication skills
Ability to deal with change in a fast-paced environment
Excellent organizational skills with the ability to prioritize workload and multi-task

Nice-to-have experience (Preferred):

Group Insurance product knowledge
Account management and/or distribution experience (sales/account management, etc.)
Salesforce knowledge

Application Deadline

Applications for this position will be accepted through Tuesday, August 27, 2024, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training

The pay range for this position is $67,000 - $120,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.