Salesforce Administrator
Location
Greenville, North Carolina, United States
Role
Administrator
Contract
type.
Salary
$52,524 - $81,168
The primary purpose of this position is to manage the University’s Enterprise Salesforce environment. This position is required to collaborate with business and technical stakeholders from across the campus to design, configure, and implement Salesforce solutions that meet the current and future needs of the university. This position contributes to the long-term vision of the university’s Salesforce environment to maximize the platform’s utility. This position is also responsible for change management, managing security classes and user access control. Furthermore, this position will create and maintain SOP and technical documentation for responsible procedures.
- Product Management: Collaborate with business and technical stakeholders to design, configure, and implement Salesforce. Stay informed on vendor product roadmaps and contribute to the overall strategy and day-to-day activities involved in administering Salesforce.
- Problem Solving: Work with campus leadership, business users, and technical stakeholders to solve business problems using the Salesforce platform.
- Process Automation: Work with campus stakeholders to create, maintain, and enhance automated business processes.
- Project Management: Plan and oversee Salesforce projects to ensure they are completed on time and within budget.
- Change Management: Manage changes to business processes, technology, and people within Salesforce.
- Security and Access Control: Customize the user experience and manage profiles, permissions, roles, and groups. Proactively set up processes to manage and protect customer and business data.
- Documentation: Create and document processes to ensure data in Salesforce is managed correctly.
- Professional Development: Stay up to date with new Salesforce technology and inspire the campus to do the same.
- Other Duties: Other duties as assigned.
This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.
The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
Contingent upon availability of funds
Minimum Education/Experience
Bachelor’s degree and 2 years of relevant experience or equivalent combination of education and experience.
License or Certification Required by Statute or Regulation
NA
Preferred Experience, Skills, Training/Education
- A 4-year technology related degree with an emphasis on Computer Science.
- Experience in administration and configuration of Salesforce; experience with Salesforce Education Cloud or Student Success Hub is preferred.
- Experience building, configuring, and automating technical solutions within the Salesforce platform.
- Strong understanding of Salesforce architecture, development, and its capabilities.
- Knowledge of Salesforce integration tools and techniques.
- Demonstrated success with multiple Salesforce Integration projects is preferred.
- Keen ability to quickly connect business requirements with the functional capabilities of the application.
- Experience creating, maintaining, and enhancing automated business processes within the Salesforce platform.
- Business analysis and functional experience, including requirements gathering and creating/ deploying solutions to end users.
- Ability to effectively communicate with a broad base of customers on a technical and non-technical level.
- Experience managing or leading enterprise-wide projects.
- Excellent customer service skills.
- Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date
09/27/2024
Open Until Filled
Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins
10/11/2024
Rank Level
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/81076
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA[email protected].
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
East Carolina University
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