Senior Salesforce (CRM) Lead (Hybrid)

The Pharma Solutions business will be taking on its next chapter of growth as a trusted partner for the pharmaceutical industry with the announcement to sell Pharma Solutions to Roquette. This move will position Pharma Solutions to expand its industry leadership through continued investment in innovation to meet the evolving needs of pharmaceutical manufacturers and developers worldwide.

The sale is presently expected to close in the first half of 2025, pending regulatory approvals and other closing conditions. The Pharma Solutions business unit will remain a part of IFF until close and, at such time, it will transition to Roquette. In applying for this position, you acknowledge your awareness that the position is a part of the Pharma Solutions business unit and has been identified to transition to Roquette.

Job Summary:
It’s an exciting time to join International Flavors & Fragrances’ (IFF) Application Development IT Team. We are looking for a passionate Senior Salesforce (CRM) Lead who takes pride and ownership in designing and developing solutions on the Salesforce platform across all segments (Service, Sales, CPQ, Marketing). This function will work with key programs and project teams across the enterprise to design, develop and maintain Sales, Service and Marketing Cloud solutions aligned with business requirements.

This role outlines the key responsibilities, qualifications, and requirements for the Senior Salesforce (CRM) Lead position. Candidates who possess a combination of technical expertise, leadership skills, and a commitment to continuous improvement will excel in this role.

• This is a hands-on administrator role requiring strong Salesforce configuration and solutioning expertise.
• As a core team member, collaborate with cross functional teams and remote teams following Agile delivery methodology in all SDLC phases - Analysis, Design, Development, Integrations and Maintenance.
• Ability to work independently and collaborate with cross-functional teams to ensure the ERP systems meet business requirements in alignment and coordination with the IT initiatives and projects.
• Create and maintain required documentation for solution delivery - Requirements/User Stories, Solution Design, Deployment & knowledge sharing.
• Provide guidance and perform design and reviews for deliverables implemented by other team members using most Salesforce declarative and low-code techniques.
• Collaborate and govern the Application Manage Service team that will provide technical support and documentation.
• Understand and apply Salesforce best practices, standards, principles to work within Salesforce framework and limits.