CRM Performance Manager (x/f/m)

What you'll do

We are seeking a dynamic and experienced CRM Manager to join our Growth Team. The ideal candidate will have a minimum of 2 years of experience in CRM management and will be responsible for supercharging our acquisition and upsell efforts through email and in-product placements. This role requires close coordination with our Global team, which is in charge of implementing the campaigns, as well as our Content Studio team.

• Campaign Management: Develop, execute, and optimize CRM (emails, SMS & in-product) campaigns to drive acquisition and upsell of healthcare professionals, across all specialties.
• Segmentation: Develop and manage customer segmentation strategies to ensure targeted and personalized communication.
• A/B Testing: Conduct A/B tests to optimize email and in-product messaging for better performance.
• Coordination: Work closely with the Global team to ensure the successful implementation of campaigns and with the Content Studio team to ensure messaging is consistent and compelling.
• Analytics: Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.

Who you are

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

You could be our next team mate if you:

• Experience: Minimum of 2 years in CRM management, with proven track record on growth, preferably in a fast-paced environment.
• Skills: Strong understanding of email marketing, in-product messaging, and customer segmentation.
• Tools: Good knowledge of CRM tools and marketing automation platforms. (Braze & Salesforce are a plus)
• Analytical Mindset: Ability to analyze data and derive actionable insights.
• Communication: Good verbal and written communication skills.
• Team Player: Ability to work effectively with cross-functional teams, including Global and Content teams.
• Language: Fluency in French and English.

What We Offer

• Employee share plan for every Doctoliber (BSPCE)
• Free Health Insurance for you & your family
• Quarterly bonus
• Up to 14 days of RTT
• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support.
• Lunch voucher with Swile card
• Work Council subsidy to refund part of sport club membership or creative class
• Bicycle subsidy
• Reimbursement of public transportation or company car (only for Field Sales)
• Relocation support for international mobilities
• Slean voucher for home-office furniture

The interview process

• 45' interview with the Talent Partner
• 60' interview with the Hiring Manager
• Case study
• 30' final interview
• At least one reference check

Job details

• Permanent position
• Full Time
• Workplace: Levallois-Perret
• Start date: asap
• Remuneration : fix + bonus on objectives (according to your profile)

A stock options plan for every Doctoliber

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

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Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.