Salesforce Administrator

95 days ago

Location
Toronto, Ontario, Canada
Role
Administrator
Contract
Permanent
Salary
CA$80,000 - CA$105,230

Company Description
SEGULA Technologies is a leading company in the world of engineering consultancy and is involved in product design, development, production and innovation. SEGULA Technologies collaborates with the main market players by developing ambitious projects both internally and directly at the customer's premises, operating within various business sectors, such as: Automotive, Aerospace & Defense, Rail, Industrial Automation, Biomedical, Energy and Oil & Gas. Providing the best of international engineering, locally. Why choose SEGULA Technologies? To become part of a constantly growing reality with over 13.000 employees in 30 countries! In SEGULA Technologies you will have the opportunity to develop your professional career within a multicultural and international environment, working on different projects.
Job Description
The Opportunity We are seeking a skilled Salesforce Administrator/Business System Analyst to join our team at Segula. Reporting to the Marketing Technology Manager, you will be responsible for maintaining and enhancing Salesforce platform, with a primary focus on supporting our Sales & Marketing teams. Your role will involve managing data, building and configuring Salesforce solutions, and automating processes that align with our business objectives. As part of the IT team, you will collaborate closely with our business partners, ensuring that we deliver the right solutions at the right time.

Timeframe – 6 months (possible extension to 1 year)
Proposed Start Date – September/October
Hybrid role

Responsibilities:

Create and implement changes to Salesforce applications, objects, fields, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages.
Design, build, test, document, and deploy high-quality and scalable business solutions on the Salesforce.com (SFDC) platform based on industry best practices and business needs.
Develop and maintain effective documentation on configuration changes, integrations, and processes.
Handle user inquiries and enhancement requests logged as support tickets, resolving issues or escalating them to appropriate subject matter experts when necessary.
Review Salesforce release notes to identify changes that impact or can enhance our implementation.
Create and refresh Sandbox/QA environments on a regular basis as needed.
Support the integration of ERP/CRM systems (e.g., Yardi, Oracle Eloqua) with Salesforce.
Manage Salesforce users, profiles, permission sets, roles, sharing rules, and security controls.
Develop and maintain comprehensive documentation on configuration changes, integrations, and processes.
Design and implement data models, objects, fields, validation rules, and workflows.
Ensure data quality, integrity, and governance across the Salesforce CRM.
Build and support reports, dashboards, and data visualizations to provide actionable insights.

Qualifications

5+ years of experience as a Salesforce Administrator.
Salesforce Administrator (ADM 201) certification preferred.
Strong understanding of Salesforce data models, configuration, and automation tools.
Experience with Salesforce development (Lightning, Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com).
Excellent problem-solving, documentation, and communication skills.
Integration experience with marketing automation platforms such as Oracle Eloqua or Salesforce Marketing Cloud.
Ability to assess the impact of new requirements on Salesforce.com and all related applications, systems, and processes.
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of Salesforce.com best practices and functionality, particularly in relation to marketing best practices and the sales funnel/lifecycle management.
Creative and analytical thinker with strong problem-solving skills.

Additional Information
"Applicants from diverse backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and religion, are encouraged to apply."