Director of Salesforce Strategy and Operations

Radancy is transforming how companies connect with candidates through our industry-leading, global, SaaS talent acquisition platform. As the Director of Sales Operations for Radancy's global Customer Success team, you will play a pivotal role in shaping and enhancing our strategies for prospect identification, prioritization, deal qualification, pipeline management, sales metrics and win/loss analysis. This position aims to establish a cohesive operating model that drives consistent Salesforce processes across our Customer Success organization.

Responsibilities:

• Manage Salesforce including any implementation, expansion and ongoing adoption for increased efficiency, accuracy and improved results.
• Oversee and ensure Salesforce compliance across all Customer Success teams, fostering a culture of data integrity and operational excellence.
• Manage the sales pipeline, including reporting and deal stage qualification, to ensure clarity and efficiency throughout the sales process.
• Partner with leadership to identify opportunities for sales enablement and process improvement, while overseeing the strategy, policy and processes related to organic sales metrics.
• Develop and deliver training on Salesforce and sales tools, ensuring that all team members are equipped to utilize these resources effectively.
• Conduct forecasting based on predictive analysis to provide insights that drive strategic decision-making.
• Perform capacity planning and organic white space analysis to identify opportunities for organic growth and resource optimization.
• Lead sales analytics initiatives, conduct audits of existing tools and recommend solutions to enhance organizational efficacy.
• Partner with Sales Enablement and Marketing to ensure all opportunities for support and enablement are identified and utilized to their full potential.

Qualifications:

• Bachelor's degree in business management, finance or a related field.
• Proven experience in leading sales operations, preferably in a high-growth SaaS environment.
• Demonstrated success in the analysis, design and improvement of sales processes.
• Strong analytical and problem-solving skills, with a solid understanding of sales performance metrics and KPIs.
• Excellent written and verbal communication skills, with the ability to manage multiple projects and summarize information for executives.
• Proficient in Salesforce and sales automation tools, with a track record of process improvement and training development.
• Self-starter with a collaborative mindset, capable of fostering a culture of continuous improvement.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what's new and next to lead the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative solutions that connect people around the world to careers that matter.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers.
• Supportive Teams Collaboration is our backbone. We cultivate an environment that inspires our team members to deliver industry-defining solutions.

Our Benefits:

At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

We believe in more than just compensation: We champion work-life balance and embrace diversity, equity and inclusion by cultivating a dynamic, supportive culture where every voice contributes to our success. With flexible wellness programs and a mission-driven environment, you'll thrive as part of a team shaping the future of talent acquisition.

Salary Range: USD $90,000 – $100,000*

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected] and we will work with you to meet your needs.