SFDC Architect

Key Responsibilities:

1. Salesforce Configuration and Implementation:

o Analyze county departments' needs requirement documents to develop Salesforce solutions that address specific operational challenges.

o Configure and customize Salesforce features, including dashboards, workflows, reports, and APIs to ensure the platform aligns with department goals.

o Work with Enterprise apps to migrate data from legacy systems into new Salesforce instance.

o Execute the deployment of new Salesforce features, updates, and explore integrations with existing applications such as Microsoft Outlook.

2. Stakeholder Engagement and Collaboration:

o Work closely with Applications Architect to confirm business requirements and translate them into Salesforce configurations.

o Conduct regular demonstrations and presentations to inform and train Enterprise Apps staff on Salesforce functionalities and created flows.

o Update Jira tasks as work is completed in real time to ensure project transparency.

3. Support and Maintenance:

o Provide documentation for technical support for Enterprise Apps, troubleshooting issues and providing solutions in a timely manner related to transition.

o Monitor and optimize the performance of Salesforce applications, adjusting where necessary to meet county goals.

4. Training and Documentation:

o Develop comprehensive user manuals, guides, and training materials.

o Train Enterprise apps on how to use Salesforce CRM and other requested government functions created by contractors.

o Maintain detailed records of system configurations, workflows, and custom solutions.

5. Compliance and Best Practices:

o Ensure that all Salesforce implementations adhere to government standards, including data security, privacy policies, and regulatory requirements.

o Change management will adhere to Milwaukee County’s process. An implementation partner will be expected to follow change management window and participate in weekly change management review meetings.

o All change management requests from Implementation partner must include Applications Architect for validation.

Qualifications:

• Experience:

o 3-5 years of experience in Salesforce implementation, particularly in government or public sector settings.

o Experience with Salesforce Public Sector Solutions, Government Cloud, or similar CRM tools in a government environment is highly desirable.

o Proven experience in system integration, data migration, and customization within Salesforce.

• Certifications:

o At least one of the following certifications: Salesforce Administrator, Salesforce Certified Implementation Expert, or other relevant Salesforce certifications.

• Technical Skills:

o Proficiency in Salesforce Lightning, Apex, Visualforce, and third-party integrations.

o Strong understanding of public sector operations, workflows, and project management tools like Jira.

o Familiarity with SQL, data mapping, and reporting tools such as Power Bi.

• Soft Skills:

o Good communication and interpersonal skills for effective collaboration Enterprise Apps Team.

o Strong analytical and problem-solving abilities.

o Ability to manage multiple tasks and meet project deadlines.

Top Skills & 3-5 Years of Experience:

• Experience in Salesforce implementation, particularly in government or public sector settings.
• Experience with Salesforce Public Sector Solutions, Government Cloud, or similar CRM tools in a government environment is highly desirable.
• Proven experience in system integration, data migration, and customization within Salesforce.
• Proficiency in Salesforce Lightning, Apex, Visualforce, and third-party integrations.
• Strong understanding of public sector operations, workflows, and project management tools like Jira.
• Familiarity with SQL, data mapping, and reporting tools such as Power BI.

Desired Certifications:

• At least one of the following certifications: Salesforce Administrator, Salesforce Certified Implementation Expert, or other relevant Salesforce certifications.

Nice to Have Skills:

• Experience working in or with county government entities.
• Knowledge of Agile project management methodologies.
• Experience implementing Salesforce for case management, service requests, and community engagement solutions.

Soft Skills:

• Good communication and interpersonal skills for effective collaboration Enterprise Apps Team.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and meet project deadlines.

Job Type: Full-time

Pay: $84.00 per hour

Expected hours: 40 per week

Compensation Package:

• 1099 contract

Schedule:

• 8 hour shift

Work Location: Remote