Salesforce Effectiveness Manager

Salesforce Effectiveness Manager

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

The lead for any technology development and improvements associated with Services processes. Work with different regions to onboard, review and enhance our global small customer journey technology in line with the business strategy. Defining and continually reviewing the global services processes to be implemented within our technology systems to ensure we put the customer first in everything we do. This role will demonstrate advanced knowledge and expertise to oversee and guide all aspects of requirements delivery including requirement gathering, prioritization, data analysis to identify insight and documentation of business cases (including benefits). You will work closely with the development teams and business partners to implement CRM capabilities on the Salesforce platform (or other CRM technologies), and provide expert advice to the design and development of any in stack technology

You will also provide...

Pull together subject matter expert teams to gather requirements and documenting system solutions in the form of user stories, story maps, features, desired business outcomes and processes to develop/enhance functionality on the CRM platforms

Actively contribute in any team discussions, value add by sharing experiences or providing know-how to the team best leverage the out of the box capabilities

Define the business analysis approach, plans and accurate estimates for requirements, including tasks & deliverables

Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review.

#LI-AG1

Define the global process methodologies, process and principles to the Regional process owners.

Lead process definition and requirements gathering and prioritisation for services globally.

Work with the regional managers and key stakeholders globally to ensure we continually review and develop our technology requirements.

Manage, support and develop regional managers in line with the LEAD methodology.

Work with IT to deliver and continually review the new customer insight technology stack to ensure this meets the strategy aims of the business.

Capture from the regional managers and define the sales requirements that are needed to correctly implement the small native cloud customer journeys in our technology portfolio.

Identify key metrics to be tracked within our customer journeys to help improve our customer experience.