Salesforce Business Analyst

Requisition ID: 207745

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Team:

The Global Technology Applications Salesforce team is responsible for the Global Banking & Markets and International Banking (Capital Markets) Salesforce instance which is used by over 2,500 users across the bank in over 12 different countries. Our team is looking for an energetic and results-oriented Business Analyst Specialist. The successful candidate will be responsible for working with key stakeholders and advisors to extend and integrate our existing Salesforce Platform. To join our team, you must be detail-oriented, proactive, demonstrate initiative, have an eagerness to learn and thrive on challenge.

Key Accountabilities:

• Delivering effective and efficient technical support to a portfolio of Salesforce.com instances
• Handling user requests and issues on daily basis, provide support, suggest workarounds to end users to carry out their business workflows.
• Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
• Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
• Formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Participating in walkthroughs of applications during various stages of the project or application lifecycle
• Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
• Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Review JIRA ticketing intake system and able to manage Definition of Ready and Definition of Done from Requirement management and Tracking.
• Testing of the business requirements implementation before handing over to users for UAT cycle. Support UAT cycles
• Competent to work at the highest technical level of systems analysis while considering the business implications of the application of technology to the current and future Global Banking and Capital Markets Business environment.
• Point of contact for Business to approach for administrative JIRA related issues, example: access, report of open issues etc.
• Tracking work assignments, status & reporting

Skills and Experience

Minimum Requirements:

• Has a clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc.), including system specifications and testing methodologies.
• Some experience and understanding of the release change management process (DEV -IST/QA- UAT -PROD)
• Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project)
• Working knowledge of databases such as SQL Server and able to create and run queries on their own.
• Experience with Salesforce.com is a requirement.
• Experience with ticket tracking applications such as JIRA or HPQC
• University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.

Preferred Requirements:

• Salesforce.com certification as an administrator or developer is an asset.
• Experience with but not limited to PL/SQL, UNIX, JAVA, XML, HTML, and/or Visual Basic is an asset.
• Technical and troubleshooting experience from working at a service desk is an asset.
• Knowledge and experience with release change management tools an asset

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship -We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.