Salesforce Functional Associate Manager

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

About the Salesforce Business Group

Accenture's Salesforce Business Group is the part of Accenture Technology devoted to selling, delivering, and supporting Salesforce technology-based projects across Australia & New Zealand. Part of our global practice, our local and international ability is recognised unanimously as number 1 by Industry Analysts in their annual ratings on Salesforce consulting partners. We think we're unique among our peers with our ability to understand Salesforce, its ecosystem and the career goals of those working in the Ohana. We also bring our collective Accenture capability to our Salesforce work. We work with our industry, consulting, strategy, service design and digital consultants to transform our clients.

Beyond doing the most exciting and most significant projects with the best team, we are at the foundation an Ohana (meaning family). We believe we offer individuals a supportive home to grow your career no matter what your level of experience, speciality, gender, family situation, heritage, or life goals. And if you're working from the kitchen bench or have an upset child in the background, we want to let you know that we get it. You'll feel our team's difference from the moment you speak with us. We're proud of the culture that shines through.

What’s on offer

• A leadership team whose Managing Directors have a collective 50 years of experience in Salesforce delivery.

• Over 300 of your Salesforce specialist peers, including 7 Certified Technical Architects, will aid your career growth whilst working with some of Australia's biggest brands on complex and ground breaking projects.

• Access to unlimited Salesforce certification vouchers across the entire Salesforce product catalogue

• Attend formal and informal training, such as our Khumbu sessions, Ohana Meetings, My trailhead courses or our Delivery Lead, Technical Architect and Solution Architect certifications.

• A merit-based structured career program - Take on responsibilities in one of our communities of practice and build a career that could last your entire professional life.

• Use in-house tools like our project management, estimators, security, code quality and DevOps tools.

• Support for work from home, from overseas or transfer to other countries (Depending on client needs, circumstances and your own performance)

What you'll do daily

• Develop and implement business solutions leveraging industry, function, and business expertise

• Deliver functional and application designs

• Ensure solutions represent current and future business requirements

• Your expertise will be crucial in providing solutions to problems for your immediate team and across multiple teams.

• Host client facing workshops, using a variety of in person and digital tools, including design thinking and other structured workshop methods.

• Analyse business needs to develop requirements, user stories and other ways of describing client needs.

• Perform the detailed design of business processes and functional application design using best practices for Salesforce implementations.

• You may be required to present your work in playbacks to clients and their stakeholders, including large groups.

• Ensure work is well engineered and is performant and maintainable.

• Inform the solution architect and project manager of any issues that may affect any other areas of the project and develop approaches to mitigate risk.

• Participate in transitions of the application or functional components to the testers.

• Fix any functional defects and performance problems discovered in testing.

• Document the application to facilitate maintenance.

• Participate in practice building activities such as presenting at brown bag sessions (we call them Khumbu’s), or on Ohana and Practice Calls, become a Certification Champion or assist on of our Product Centric or Domain Centric communities of practice.

What we need from you

• Innovate, coming up with creative, robust and quality solutions to customer problems.

• Communicate to a wide range of people through email, showcases, presentations, meetings and workshops.

• A relentless passion for client success and a collaborative spirit.

• Advanced proficiency in Business Model Strategy & Business Process Design

• A minimum of 2 years of experience in relevant related skills

• Commercial acumen, both about the client's business goals and Accenture's obligations.

• Robust analysis and design skills equal to your speciality

• A passion for Salesforce, its ecosystem, technology and ethos.

• Ethical behaviour, on every level, with an equal commitment to equality and diversity.

• Relevant experience (see below) and relevant Salesforce certifications or Trailhead badges.

Those with the following will be highly regarded

• Advanced proficiency in Business Process Analysis Tools

• Advanced proficiency in Requirements Analysis

A note about experience.

We do not need a specific number of years of experience. We hire a broad range of experience levels and offer positions that correspond to our assessment of your capabilities through the interview process and the market relevance of your skillset. We value industry experience, deep technical excellence and, more of all, a demonstrated ability to influence outcomes.

Accenture Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

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