Senior Salesforce Administrator - EU

Who We Are

Join an energetic team in one of the hottest growing sectors in software—cybersecurity. VIPRE Security Group, a part of Ziff Davis (NASDAQ : ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE™, STRONGVPN™, IPVANISH™, SafeSend™, Inspired eLearning™, Livedrive™, SugarSync™.

Join our team and help us fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, emails and applications private and safe.

Who Will Love This Job

• An experienced Salesforce administrator with a strong desire for continual improvement
• A creative problem solver with a ‘can-do’ attitude and great attention to detail
• Someone interested in having a sizable impact working as part of a small, dedicated team
• Someone eager to apply their existing experience to a new challenge, continually improving their skillset by learning new and varied business processes on the job
• A ‘big picture’ thinker who is willing to question/challenge requirements & requests in order to fully understand the wider context
• Someone interested in keeping up with the latest developments in the Salesforce ecosystem and identifying opportunities for us to improve

What You’ll Do

• Support and maintain our existing ~100-user Salesforce org on a day-to-day basis
• Troubleshoot and quickly resolve issues with CRM systems and integration elements as they arise
• Design and build custom reports & dashboards to track new and existing KPIs
• Build new user workflows to automate new and existing business processes
• Document, maintain, and update business & technical processes and customisations
• Maintain integrations between Salesforce and other internal and external applications
• Take ownership of data quality – from managing data import requests to performing data cleansing, deduplication, optimisation, and identifying process improvements to ensure our data remains as clean

Personal skills – Must have

• Aptitude for understanding & manipulating large datasets
• Methodical approach to problem solving & troubleshooting
• Comfortable communicating at a high level within the business
• Experience working in a subscription-based business
• Professional fluency in English
• Willingness to work +/- 2hrs of UK office hours (09:00 - 17:30 GMT)

Personal skills – Nice to have

• Experience of change management processes in a larger organisation
• Experience working in a B2B setting
• Project management or technical leadership experience
• Experience working in a multi-national organisation
• Experience working as part of a highly distributed team
• Ability to manage own workload, but willingness to work collaboratively with peers within the team

SF Skills – Must have

• Experience working in a 50-250 user org
• Background of working on internal SF orgs (as opposed to working as a consultant on 3rd party SF orgs)
• Experience with Salesforce Lightning
• Basic level of Apex development ability (does not need to be to senior level)
• Experience with Flow & Process Builder automation
• Experience providing end user support for the salesforce platform

SF Skills – Nice to have

• Experience with Salesforce CPQ
• Experience with Pardot (Account Engagement)
• Experience integrating Salesforce with 3rd party systems
• Experience working with Jira/Confluence
• Experience with Copado Essentials or similar deployment management systems
• Experience working with Salesforce DX / Visual Studio Code and Git-based source control systems (Bitbucket/GitHub/etc)
• Experience working with Salesforce DevOps Centre