Principal Specialist Solutions Consultant

Meet Our Team:

Pega is the leader in real-time decisioning. We help companies transform how they engage their customers via Pega’s Customer Decision Hub - an AI powered “always-on-brain” acting as an enterprise, centralized decisioning authority. As the brains underlying Pega’s solution for 1:1 Customer Engagement, the Customer Decision Hub drives real-time, relevant, and empathic customer interactions to create an optimal customer experience balancing customers’ ever-changing needs against desired business outcomes along a dynamic customer journey. Through transforming and unifying their approach to customer engagement, Pega’s clients have realized significant ROI through implementing the Pega Customer Decision Hub for 1:1 Customer Engagement. Our Specialist pre-sales team is responsible for being trusted advisors and subject matter experts throughout the sales process to guide and demonstrate how Pega can help companies move away from product centric, channel siloed, audience-based campaigns to a truly one to one, real-time, contextually-informed approach orchestrated across all outbound, inbound, owned and paid channels.

Picture Yourself at Pega:

As a member of the Specialist Solutions Consulting organization for 1:1 Customer Engagement, you will be part of a seasoned team of decisioning and marketing expert peers working with leading companies across industries to evangelize how unifying data, applying responsible AI, and connecting channels through a centralized decision engine drives a unified customer experience one interaction at a time, in real-time. You will partner with Pega sales, industry experts, professional services, and our partners to lead and drive highly consultative sales strategies positioning Pega’s Customer Decision Hub.

What You'll Do at Pega:

• Support several target accounts and sales opportunities simultaneously in the Americas working closely with account teams across the sales lifecycle.
• Provide thought leadership, evangelism and trusted advice based on your years of past client and/or vendor side experience to position Pega’s 1:1 Customer Engagement solution.
• Drive detailed discovery, qualification, opportunity strategy and planning, solution development, through to decision, by leading and delivering RFx support, business value assessments, workshops, presentations, demonstrations, and PoC support.
• Continue utilizing and developing your own advanced industry and solution knowledge while identifying and creating reusable best practices, presentations, workshops, and demos to share within our Specialist team, as well as enabling other SCs, sales, partners and clients.
• Collaborate closely with teams beyond our pre-sales team to shape the future of our solution and GTM strategy, such as product management, product marketing, professional services, alliances & partners.

Who You Are:

• You are adept at speaking to varied levels and types of buyers, comfortable challenging conventional views and approaches, able to effectively convey complex, technical concepts to the audience, passionate about evangelizing industry leading solutions, while convincing clients there is a better way to address their unique, complex business challenges.
• You are curious and a lifelong learner; visionary yet pragmatic, strategic and hands on; empathic but not afraid to challenge; quantitative and creative; not just convincing but also persuasive; you engage up and down the organization; and are passionate about customer experience transformation and applying innovative AI technology.
• You want to work for an industry thought leader, with Analyst credentials, client validated success and ROI to back up the product marketing hype.

What You've Accomplished:

• Experience in outbound, inbound, event-triggered, or real-time marketing; or alternatively with responsible AI & Data Science in a customer experience, marketing, sales or service context.
• Experience selling or utilizing B2C MarTech solutions, for example Pega, Chordiant, Adobe, SAS Customer Intelligence, Salesforce Marketing Cloud, HCL Unica, Teradata, or equivalent including hands-on practitioner experience on the client side.

Pega Offers You:

• Work with leading technology to drive digital transformation which delivers significant proven ROI to our clients, while improving their customer experience
• An innovative, inclusive, agile, flexible, and rewarding work environment
• Part of a close-knit, collaborative, Specialist team of peer industry experts with varied backgrounds and experience
• Continuous learning and development opportunities
• Competitive benefits program inclusive of pay + revenue-based bonus