Salesforce CRM Administrator

• VPS6 Salesforce CRM Administrator role available
• Fixed term until 30 June 2025 – Full time opportunity
• VPS Grade 6: $134,593 - $180,115 plus superannuation

The Department of Justice and Community Safety (the department) is seeking a Salesforce CRM Administrator to provide a critical role within Corporate Services and Infrastructure.
About the Business Unit
Technology Services and Data Security (TSDS) explores and employs technology to enable the department's business to function via the use of modern, appropriate platforms, products and services. It supports enterprise-wide platforms and services including critical applications, networks, telecommunication, call centres, hosting, intranet/internet sites; delivers business and corporate funded project; and oversees the delivering of services provided by technology service providers such as Cenitex.
About the Role
The Salesforce CRM Administrator provides technical, consulting and development support of a new Salesforce case management system. The role also manages and optimises the application by configuring and customising the platform as well providing support, knowledge sharing and user training.

Some of your duties will include:

• Maintaining Salesforce applications by provisioning user access, business as usual bug fixes and minor enhancements.
• Writing technical documentation, administer Salesforce components, maintain code and configure objects to be used in Salesforce solution using best practice techniques.
• Providing expert support to users of the systems and to service delivery functions, gather business operations requirements and deliver effective solutions.

About You

To be successful in this role, you will have:

• 4+ years of relevant Salesforce Administrator experience.
• Experience in flows, basic Apex, validation rules, system automation, sharing & security settings, permissions management, formula fields etc.
• Strong stakeholder management skills to build and maintain effective relationships.

To learn more about this role before applying, please read the attached position description.
Qualifications

• Salesforce Administrator Certification is essential.
• Salesforce Certified Platform App Builder, Salesforce OmniStudio Consultant or OmniStudio Developer Certifications are highly desirable.
• Relevant tertiary or post graduate qualifications in Software Engineering, Computer Science or Information Technology would be highly regarded.
• Appropriate vocation qualifications and certifications e.g., Agile, Software Platforms, Cloud, Service Management or Change Management are highly desirable.

How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

FOR INTERNAL VPS EMPLOYEES:

• For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
• For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.

IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.