Sr IT Business Systems Analyst (Salesforce)

Permanent Full Time

We are hiring a Senior IT Business Systems Analyst. This is a hybrid role located in London, Toronto or Winnipeg.

Reporting to the Director of Technical Solutions, the Sr Business Systems Analyst will bridge the business requirements with system design through all phases of opportunity ideation or problem resolution and systems enhancement.

The BSA works closely with the business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment they are responsible for:

• Representing the business requirements,

• Defining and designing the business functionality of the system,

• Ensuring that the system meets the defined business requirements,

• Understanding and defining a strategic vision for key systems based online of business, their needs, known risks and dependencies in partnership with solutions architects.

• Applying advanced knowledge to help implement solutions to resolve complex problems or capitalized on new ideas, which maybe independently or through leading or supporting the collaboration with other stakeholders.

What you will do

Discover/Planning

• Working with the portfolio team and business partners, triage, and formalized discovery processes to define the problem/opportunity and expected business benefits for each target stakeholder group

• Working with the team, solution architect and business partners, gather and define enough high level requirements to develop a high level system impact assessment, scoped solution, and business case

• Lead and orchestrate the overall analysis, scoping, estimating and planning for large or complex initiatives

• Lead the elicitation and validation of business requirements affecting multiple products using various methods, techniques, and tools

• Define detailed business requirements using agile requirement gathering methodologies, functional and non-functional specifications for each work package to be assigned to dev/ops squads for detailed design, build and execution

Execution & Operationalization

• Provide portfolio level support to Developers and Quality Assurance Analysts during the detailed, design and build delivery phases

• Help facilitate the analysis between squads if business scope, requirements and/or the solution evolves during the delivery lifecycle

• Work with other BSAs and quality assurance team members to ensure adequate testing and validate that the system meets business needs/expectations

• Lead and facilitate meetings, walkthroughs, workshops, and reviews of deliverables

• Contribute to training strategies and business implementation planning

• Help coordinate multi-squad development and delivery of training & support materials for affected stakeholders

What you will bring

• Accreditation in Business Analysis or equivalent credentials/experience

• 7+ years as a Business Systems Analyst in a Technology delivery environment

• Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience

• Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail

• Experience working in a Scrum delivery environment including supporting backlog planning, acceptance criteria elicitation, participating in Sprint ceremonies, Agile estimation etc.

• Experience with solutioning in the Salesforce ecosystem (Sales Cloud, Communities, etc.)

• A focus on understanding the desired business outcomes and delivering to meet those outcomes

• Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others

• Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executing audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences

• Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams

• Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty

• Ability to adapt to changing priorities

• Ability to grasp concepts quickly and to work independently with minimal direction

• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality

• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

The base salary for this position is between $61,900.00 - $114,500.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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