Salesforce Solutions Architect

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?
We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.
1. Find work/life balance: We offer PTO, floating holidays, seven company paid holidays, work from home options (exceptions apply), an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:
We are looking for an Salesforce Solutions Architect who can help shape our vision and support our mission. Here is what the position will look like.

• Serves as the primary system administrator for the current Salesforce deployment.
• Performs all administrative functions, including user account maintenance, enhancing and creating reports and dashboards, workflows, and other routine tasks.
• Manages data feeds and other integrations.
• Helps evaluate the severity of new issues based on business impact.
• Manages and resolves support ticket submissions.
• Assists with understanding new requests, prioritizing, solutioning, and implementation.
• Supports deployment of Salesforce to new departments using industry best practices.
• Manages and creates profiles and roles.
• Manages and creates page layouts.
• Modifies existing fields and adds new fields.
• Assists in training new users and grows the Salesforce skill set across the organization.
• Makes recommendations and design solutions that drive efficiency, improves user experience, expands platform utilization, and aligns with the overall company strategy.
• Supports continuous improvement through customization and automation.
• Works with the Product Owner to define requirements.
• Translates user stories into working solutions.
• Proactively identifies new opportunities to support additional business processes or functions.
• Participates in process improvements in the business operations unit by documenting requested changes and validating the results.
• Researches changes in upcoming versions of Salesforce to ensure the stability of the existing solution and to provide recommendations that enhance productivity.
• Creates and maintains reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
• Participates in the creation of appropriate documentation for users, processes, approval processes, and workflow.
• Works with third-party vendors and Salesforce support to resolve issues.
• Remains current on Salesforce best practices, technologies, and certifications.
• Analyzes the impact of system problems and proposed enhancements, including system design changes, upgrades, etc., and determines if there is training or system issues.
• Works with partners to analyze the impact of new releases to configuration and system design, defines options, and implements solutions when necessary.
• Coordinates testing with internal business as needed.
• Mentors other staff in Salesforce technical skills.

What you will bring:
Education: Bachelor’s Degree in IT or a related field; or an equivalent combination of education and experience.

Experience: Minimum of three years’ experience as a Salesforce Administrator. Experience working in an Agile framework preferred.
Knowledge, Skills, and Abilities: Strong understanding of the Salesforce platform with the proven ability to build custom workflows, create new objects and fields, formula fields, approval processes, custom views, and other content of intermediate complexity. Strong understanding of Salesforce best practices and functionality with emphasis on customer service, including cases and relationship management. Demonstrates support for the company’s mission, vision and values. Strong verbal, written and interpersonal communication skills with ability to interact and communicate effectively with business stakeholders. Must be able to understand business processes and promptly determine business needs. Ability to partner with technical teams and understand technical details of software designs. Knowledge of Health Cloud is a significant plus. Must be detail oriented with strong analytical and troubleshooting skills. Proficient in MS Word, Excel, PowerPoint and Visio. Highly skilled in Salesforce, Sales Cloud Enterprise Administration, reporting and dashboards. May be required to manage multiple priorities and projects with tight deadlines.

Licenses/Certifications: Salesforce ADM-201 Certification is preferred. A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:
The compensation for this position is $89,000 to $110,000 annually. The pay rate/salary is commensurate with experience.
In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date.
• Supplemental insurance such as critical illness and accidental injury.
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility).
• Annual bonus program (based on eligibility, requirements and performance).

Where you will work:
This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.