Salesforce Business Process Strategist

The Business Process Analyst/Architect will play a crucial role in reimagining and redesigning our business processes through the lens of design thinking and leveraging the art of the possible using the Salesforce platform. This role will focus on leveraging Salesforce to drive operational efficiency, enhance customer experience, and support strategic business objectives. The ideal candidate will be highly motivated by the opportunity to make impactful contributions and drive meaningful change within the organization and create long term value.

A Day in the Life

• Lead the design and implementation of transformative business processes using Salesforce platform.
• Refine the product backlog for Revenue Transformation opportunities partnering with Product Owner and Solutions Architect to drive value with innovative business processes.
• Collaborate with cross-functional teams to define the art of the possible with Salesforce, re-engineer key processes and capabilities, and map to future-state vision.
• Apply design thinking methodologies to develop innovative solutions that enhance business operations.
• Create and manage comprehensive process maps, workflows, and documentation including App exchange solutions and offline processes.
• Act as a thought leader in Salesforce solutions, staying abreast of the latest developments and best practices to drive continuous improvement.
• Work closely with Business and IT capabilities to ensure successful adoption of Salesforce solutions.
• Conduct regular process reviews, measure, and analyze the effectiveness of processes, and continuously seek opportunities for optimization and improvement.
• Act as a subject matter expert on Salesforce, providing guidance and support to other team members. (e.g. Sales, Marketing, Partners, Finance).

Basic Qualifications:

• Experience in designing business process strategy.
• Experience with Salesforce in business process design, transformation and/or implementation.
• Experience in business process re-engineering and operating enterprise-wide Salesforce solutions.
• Experience with analytical and problem-solving challenges utilizing and applying design thinking principles.
• Experience in facilitating workshops and leading cross-functional teams.
• Experience with agile methodologies and a user-centric approach to process design and implementation.

Preferred Qualifications:

• Experience in Business Administration, Information Systems, Computer Science, or a related field.
• Experience in business architecture or strategic planning roles.
• Salesforce certifications such as: Salesforce Certified Application Architect or Salesforce Certified Technical Architect.
• Business Process Model and Notation (BPMN) tools.
• Ability to research industry trends, best practices, and regulatory requirements relevant to the organization.

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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