Salesforce Project Manager

• Primary Project Management activities and other related services to client projects as assigned.
• Handle customer escalations, resolve issues, and provide overall project direction.
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate appropriately with internal and external leaders and executives.
• Act as advisor on complex issues and projects, exercising discretion and latitude in reaching project goals.
• Understand Salesforce ecosystem and play an advisory role for internal and external resources on overall solution architecture.
• Understand customer requirements and run discover & design sessions, provide best practices based on experience.
• Lead the development of client-specific implementation proposals, SOWs, and RFPs.
• Look for additional opportunities within account and upsell.
• Hands-on role

Requirements:

• 5+ years' experience in delivering consulting services and team leadership
• 3+ years’ scoping and delivering large and complex implementation projects
• Extremely strong written and verbal communication skills, executive level presence, and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as an implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent analytical & problem-solving skills